Louie Ramos
Hillsdale,MI
Summary
5 years of casino operations expertise. Well-versed in troubleshooting slot machines and performing basic maintenance. Accurate and efficient with proficiency in currency trade transactions and customer service. Experienced with highlighting casino services and promoting customer loyalty by providing top-notch service in all areas.
Overview
16
16
years of professional experience
Work History
Sushi Chef
Rayoka Japanese Steak House
Maumee, OH
10.2023 - 01.2024
- Prepared sushi rolls with fresh ingredients and traditional recipes.
- Organized the kitchen in a clean and sanitary manner to meet health standards.
- Maintained knowledge of current menu items and specials.
- Communicated effectively with coworkers regarding customer orders.
- Applied sauces, garnishes, condiments, and seasonings accurately.
- Greeted restaurant guests arriving at establishment and explained special sushi items and options.
Slot Attendant
Resorts World Manila
Pasay, Manila
10.2014 - 01.2021
- Greeted customers and provided them with information about the gaming machines.
- Assisted customers in understanding how to use different types of gaming machines.
- Have good working knowledge of basic slot machine operation.
- Perform many slot-related guest service duties.
- Performed routine maintenance on gaming machines.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
Service Ambassador
Resorts World Manila
Pasay, Manila
10.2014 - 05.2015
- Greeted customers and provided them with information regarding the store's services and products.
- Responded to inquiries via phone, email, and face-to-face interactions.
- Answered questions from customers about product features and benefits.
- Provide information and resources by proactively identifying customers’ needs and desires.
- Build relationships with restaurants and hotels that can assist with customers’ needs.
Office Staff (Data Encoder)
House Research Development HRD (S) PTE., LTD
Rosario, Cavite
03.2008 - 10.2014
- Accurately and efficiently encode all data that needs organizing and recording.
- Maintain and manage the office record and files.
- Perform any other office tasks that management requires assistance with (sending emails, answering phones, etc.)
- Handles training for newly hired staff.
Education
Associate of Science - Entrepreneurship
Imus Computer College
Rosario, Cavite04.2012
Skills
- Customer Service
- Slot Machine Troubleshooting
- Serving Customer Needs
- MS Office (Word, PowerPoint and Excel, Adobe Acrobat, Basic in AutoCad and Architrend Walk in Software)
Languages
English
Professional
Filipino
Native/ Bilingual
Accomplishments
- 5 years in service
- 1 year perfect attendance
- Promoted from Office Assistant to Office Staff
References
References available upon request.
Timeline
Sushi Chef
Rayoka Japanese Steak House
10.2023 - 01.2024
Slot Attendant
Resorts World Manila
10.2014 - 01.2021
Service Ambassador
Resorts World Manila
10.2014 - 05.2015
Office Staff (Data Encoder)
House Research Development HRD (S) PTE., LTD
03.2008 - 10.2014
Associate of Science - Entrepreneurship
Imus Computer College