Louina Louis
Ocala,FL
Overview
4
4
years of professional experience
Work History
Sales Lead (Manager)
Ann Taylor Loft
Palm Beach Gardens, FL
08.2022 - Current
- Balanced cash drawers, operated registers and prepared cash deposits.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Created shift schedules and communicated to team members.
- Built repeat customer base by driving excellent loyalty program and data capture.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Fostered great experience by engaging with guests, utilizing acquired skills and training.
- Utilized selling behaviors to identify and solve customer needs.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Cross-trained on different positions to best support team during peak periods.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
- Shared product knowledge to suggest merchandise and services to customers.
- Minimized shortages by adopting proper loss prevention procedures.
Crew Member Team Leader
Dunkin Donuts Baskin Robbins
West Palm Beach, FL
01.2020 - 08.2022
- Balanced cash drawers, operated registers and prepared cash deposits.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Created shift schedules and communicated to team members.
- Trained and coached new hires
- created an inspiring team environment with an open communication culture.
- Motivated team performance.
Crew Member
Little Caesars
West Palm Beach, FL
01.2019 - 01.2020
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
Education
Associate of Arts - Pediatric Nursing
Palm Beach State College
Palm Beach Gardens, FL2024
Skills
- Team Leadership
- Teamwork and Collaboration
- Strategic Sales
- Sales Presentations
- Communication Skills
- Critical thinking
- Merchandising
- Flexible Schedule
- Mentoring and Training
- Persistent and Resilient
- Sales Initiatives
- Customer Care
- Visual Displays and Presentations
- Cash Flow Management
- Inventory Oversight
- Meeting and Exceeding Sales Goals
- Merchandise Displays
- Opening and Closing Procedures
- Tactful Conflict Resolution
- Client Relationship Management
- Bilingual
- Sales Promotions
- Customer Service
- Shipping and Receiving
- Staff Supervision
- Positive Customer Experience
- Problem-Solving
- Time Management
- Upselling and Promotions
- Goal-Oriented
- Verbal and Written Communication
- Management
Timeline
Sales Lead (Manager)
Ann Taylor Loft
08.2022 - Current
Crew Member Team Leader
Dunkin Donuts Baskin Robbins
01.2020 - 08.2022
Crew Member
Little Caesars
01.2019 - 01.2020
Associate of Arts - Pediatric Nursing
Palm Beach State College