Louis Appiah
Kofi
Brooklyn
Summary
To seek and maintain a Part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
IT Technician
Heartshare Human Services Of NY
11.2023 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
Amazon Packer/Sorter Operations Associate
Amazon
02.2022 - 07.2023
- Collaborated with team members to achieve daily goals and meet company objectives.
- Monitored outgoing packages for proper labels and accurate address information.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
Garden Associate
The Home Depot Inc
03.2017 - 06.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Arts - Liberal Arts And General Studies
Queensborough Community College of The City Univer
Oakland Gardens, NY 05.2001 -
Skills
Hardware troubleshooting Computer Networking Analytical Skills Problem-Solving Documentation and Recordkeeping Product Sales Payment Processing Client Account Management
Desktop Technical Support
Network Troubleshooting
Problem-Solving
Payment Processing
Customer Service
Timeline
IT Technician
Heartshare Human Services Of NY
11.2023 - Current
Amazon Packer/Sorter Operations Associate
Amazon
02.2022 - 07.2023
Garden Associate
The Home Depot Inc
03.2017 - 06.2020
Associate of Arts - Liberal Arts And General Studies
Queensborough Community College of The City Univer
05.2001 -
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