Louis BAKER JR
SAN BERNARDINO,CA
Summary
Results-driven leader with extensive experience in facilities maintenance and risk management. Skilled in budget management, quality control, and team development, contributing to improved service delivery and operational performance.
Overview
8
8
years of professional experience
Work History
Manager of Maintenance Services
San Bernardino County Superintendent Of Schools
San Bernardino, CA
03.2024 - Current
- Oversaw daily operations for educational programs and services in San Bernardino County, ensuring effective delivery and alignment with community needs.
- Oversaw project implementation and ensured alignment with district educational goals.
- Facilitated meetings to discuss program improvements and gather team input effectively.
- Collaborated with local agencies to support student services and community outreach efforts.
- Evaluated staff performance through regular assessments and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored, and trained team members, fostering skill development and contributing to overall team effectiveness.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis.
- Verified adherence to industry regulations and company policies with all applicable laws, regulations, industry standards.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to create actionable plans that enhanced service quality and addressed client concerns.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Identified potential risks and implemented mitigation strategies by developing and implementing effective risk management strategies.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with industry regulations and company policies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
Director of Facilities, Maintenance and Operations
Whittier City School District
Whittier, California
02.2019 - 03.2024
- Managed daily operations of facilities maintenance across multiple school sites.
- Coordinated maintenance schedules to ensure safe and efficient building operations.
- Supervised a team of maintenance staff, providing training and guidance.
- Developed preventive maintenance plans for district facilities and equipment.
- Implemented safety protocols in compliance with district regulations and standards.
- Oversaw vendor selection and contract management for facility services.
- Conducted regular inspections to assess facility conditions and identify needs.
- Collaborated with administration to plan budgetary allocations for maintenance projects.
- Developed and implemented preventive maintenance plans to ensure optimal performance of all facility equipment.
- Implemented programs designed to reduce operating costs while maintaining high levels of quality service.
- Collaborated with other departments within the organization to coordinate special events requiring additional resources.
- Responded quickly to tenant requests and complaints concerning building maintenance issues.
- Created detailed reports on the status of building maintenance operations and projects.
- Oversaw the development of short-term plans for major renovations or improvements.
- Conducted regular inspections of facilities to identify areas for improvement or repair.
- Provided technical assistance in resolving complex mechanical problems related to facilities infrastructure.
- Developed strategies for addressing long-term needs, including energy efficiency initiatives and capital improvements.
- Coordinated with vendors to purchase necessary materials and supplies for ongoing projects.
- Compiled monthly metrics on facility usage, expenditures, staffing levels and customer satisfaction ratings.
- Scheduled and managed outside contractors for large-scale repairs and renovations.
- Ensured proper functioning of building systems such as HVAC, plumbing, electrical, structural components and safety systems.
- Assessed emergency situations involving facility damage or disruption in service delivery.
- Participated in developing policies regarding safety protocols, hazardous waste management and other operational matters.
- Monitored budgets to ensure cost-effectiveness in all facets of facility management.
- Monitored supply inventory and submitted orders while complying with maintenance budget restrictions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and compliance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored the performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
Some College (No Degree) - Business Management
Valley Community College
San Bernardino, CASkills
- Project management
- Budget management
- Project planning
- Vendor negotiation
- Negotiation
- Risk management
- Quality control
- Safety procedures
- Schedule preparation
- Customer relationship management (CRM)
- Complex problem solving
- Problem solving
- Time management
Timeline
Manager of Maintenance Services
San Bernardino County Superintendent Of Schools
03.2024 - Current
Director of Facilities, Maintenance and Operations
Whittier City School District
02.2019 - 03.2024
Some College (No Degree) - Business Management
Valley Community College