LOUIS BAKER V
Greensboro
Summary
Disciplined, service-focused professional with extensive experience in security, banking, customer service, and technical support. Strong conflict-resolution skills, excellent communication ability, and a proven record of handling high-pressure situations with professionalism. Equipped with armed and unarmed security experience, strong ethics, and a community-driven mindset. Dedicated to protecting and serving the public with integrity.
Overview
15
15
years of professional experience
Work History
Additional Short-Term Roles
Buffalo Wild Wings, Bojangles
- - Short-term service roles involving teamwork, customer service, and fast-paced decision-making.
Armed Security Officer
Blue Line Security Solutions
09.2025 - Current
- - Conduct armed patrols to protect property, employees, and visitors.
- - Respond to disturbances, suspicious activity, and emergency situations.
- - Monitor surveillance systems and maintain detailed incident reports.
- - Enforce safety procedures while demonstrating calm, controlled decision-making.
Relationship Banker
Truist Bank
03.2025 - 09.2025
- - Assisted customers with financial products while ensuring account security.
- - Identified and escalated fraudulent activity, protecting customer assets.
- - Handled sensitive information with discretion and professionalism.
- - Maintained high standards in customer service and conflict resolution.
Armed Security Officer
Capitol Special Patrol
12.2025 - 02.2025
- - Provided armed security coverage for commercial and residential properties.
- - Conducted foot and vehicle patrols to deter criminal activity.
- - Documented incidents and communicated effectively with management.
- - Ensured safe access control and adhered to firearm safety regulations.
Universal Banker
Truist Bank
08.2024 - 12.2024
- - Performed secure cash transactions and account maintenance procedures.
- - Educated customers on financial services and fraud prevention.
- - Assisted with account troubleshooting and customer concerns.
- - Supported security protocols during branch operations.
Unarmed Security Guard
Allied Universal
05.2024 - 08.2024
- - Monitored entrances, verified credentials, and secured property.
- - Conducted perimeter checks and wrote daily activity logs.
- - Responded professionally to disturbances and escalated issues when needed.
- - Served as a first point of contact for visitors and employees.
Maintenance Technician
Tire Max of Greensboro
01.2024 - 04.2024
- - Performed vehicle repairs, inspections, and safety checks.
- - Communicated clearly with customers about repair needs and safety issues.
- - Maintained a clean and safe work environment.
Maintenance Technician
Atlantic Tire & Service
10.2023 - 01.2024
- - Conducted routine vehicle maintenance and ensured compliance with safety standards.
- - Diagnosed mechanical problems and completed repairs efficiently.
- - Maintained accurate service records.
Universal Banker
Truist Bank
07.2023 - 08.2023
- - Handled daily banking transactions with accuracy.
- - Provided secure account services and financial guidance.
- - Maintained excellent customer service and confidentiality.
Dental Assistant
Aspen Dental
06.2023 - 07.2023
- - Prepared exam rooms, sanitized tools, and assisted dentists with procedures.
- - Educated patients on aftercare and supported medical documentation.
- - Maintained patient confidentiality and handled sensitive information.
Relationship Banker
Truist Bank
11.2022 - 04.2023
- - Managed customer accounts and assisted with loans and financial products.
- - Consistently upheld banking security standards.
- - Responded to customer concerns and de-escalated tense situations.
Field Technician
Spectrum
03.2022 - 05.2022
- - Installed and repaired communication equipment in residential areas.
- - Troubleshot issues independently and resolved customer service challenges.
- - Entered secure premises and maintained safety protocols.
Branch Banker
PNC Bank
08.2021 - 10.2021
- - Handled deposits, withdrawals, and loan transactions securely.
- - Maintained cash drawer accuracy and followed strict security procedures.
- - Assisted customers with financial questions.
Maintenance Technician
Beamer Tire & Service
05.2021 - 08.2021
- - Performed oil changes, tire services, and vehicle inspections.
- - Ensured proper safety procedures in the service bay.
Customer Service Representative
Spectrum
12.2020 - 03.2021
- - Provided customer troubleshooting support.
- - Managed high call volume and resolved technical issues quickly.
- - Practiced clear communication and de-escalation.
Basic Training Trainee
US Army
08.2020 - 09.2020
- - Participated in initial entry training focusing on discipline, physical conditioning, teamwork, and foundational military skills.
- - Gained exposure to military structure, chain of command, and weapons safety protocols.
- Did Not Complete Training
Retail Banker
Woodforest National Bank
01.2020 - 06.2020
- - Managed financial transactions and identified potential fraud.
- - Assisted customers with new accounts and account security.
Tech Support Level I
Conduent
12.2019 - 01.2020
- - Troubleshot customer devices and software problems.
- - Documented cases and followed security standards for data.
Maintenance Technician
Firestone Complete Auto Care
11.2019 - 12.2019
- - Performed basic automotive maintenance and safety inspections.
Maintenance Technician
Jiffy Lube
03.2019 - 11.2019
- - Conducted fluid changes, tire checks, and vehicle inspections.
- - Advised customers on safety issues.
Tech Support
Conduent
11.2018 - 02.2019
- - Handled customer support for technical issues and account access.
Assistant Manager
Great Stops
02.2018 - 06.2018
- - Managed store operations, cash deposits, and shift oversight.
- - Responded to customer concerns, prevented theft, and maintained order.
Troubleshooting Support
Alorica
03.2017 - 01.2018
- - Assisted customers with device setup and troubleshooting.
- - Maintained accurate logs and upheld customer security.
Unarmed Security Guard
US Security Associates
01.2017 - 12.2017
- - Conducted access control, safety checks, and patrol duties.
- - Responded to incidents and wrote reports.
Server
TGI Fridays
03.2015 - 06.2016
- - Delivered customer service in fast-paced environments.
- - Handled cash and resolved customer issues quickly.
Crew Member
McDonald's
03.2011 - 12.2013
- - Assisted customers, maintained cleanliness, and operated POS systems.
Education
Master of Theology -
Faith In Action Bible College
08.2023
Bachelor of Theology -
Faith In Action Bible College
08.2022
Associate of Biblical Studies -
Faith In Action Bible College
08.2020
Master of Science -
Garner Magnet High School
06.2014
Skills
- - Armed & Unarmed Security Operations
- - Conflict Resolution & De-escalation
- - Incident Response & Reporting
- - Situational Awareness
- - Customer & Public Interaction
- - Physical Security & Patrol Procedures
- - Banking Security & Fraud Prevention
- - Technical Troubleshooting
- - Leadership & Team Collaboration
- - Community Engagement
- - Cash Handling & Accuracy
- - Time Management & Professional Conduct
Languages
English
Native or Bilingual
COMMUNITY SERVICE
Faith In Action Worship Center, Food Bank Volunteer, - Food Bank Volunteer — Faith In Action Worship Center, - Musician — Faith In Action Worship Center, - Founder/Owner — Raleigh Rockets Semi-Pro Basketball Team
Timeline
Armed Security Officer
Capitol Special Patrol
12.2025 - 02.2025
Armed Security Officer
Blue Line Security Solutions
09.2025 - Current
Relationship Banker
Truist Bank
03.2025 - 09.2025
Universal Banker
Truist Bank
08.2024 - 12.2024
Unarmed Security Guard
Allied Universal
05.2024 - 08.2024
Maintenance Technician
Tire Max of Greensboro
01.2024 - 04.2024
Maintenance Technician
Atlantic Tire & Service
10.2023 - 01.2024
Universal Banker
Truist Bank
07.2023 - 08.2023
Dental Assistant
Aspen Dental
06.2023 - 07.2023
Relationship Banker
Truist Bank
11.2022 - 04.2023
Field Technician
Spectrum
03.2022 - 05.2022
Branch Banker
PNC Bank
08.2021 - 10.2021
Maintenance Technician
Beamer Tire & Service
05.2021 - 08.2021
Customer Service Representative
Spectrum
12.2020 - 03.2021
Basic Training Trainee
US Army
08.2020 - 09.2020
Retail Banker
Woodforest National Bank
01.2020 - 06.2020
Tech Support Level I
Conduent
12.2019 - 01.2020
Maintenance Technician
Firestone Complete Auto Care
11.2019 - 12.2019
Maintenance Technician
Jiffy Lube
03.2019 - 11.2019
Tech Support
Conduent
11.2018 - 02.2019
Assistant Manager
Great Stops
02.2018 - 06.2018
Troubleshooting Support
Alorica
03.2017 - 01.2018
Unarmed Security Guard
US Security Associates
01.2017 - 12.2017
Server
TGI Fridays
03.2015 - 06.2016
Crew Member
McDonald's
03.2011 - 12.2013
Additional Short-Term Roles
Buffalo Wild Wings, Bojangles
Master of Theology -
Faith In Action Bible College
Bachelor of Theology -
Faith In Action Bible College
Associate of Biblical Studies -
Faith In Action Bible College
Master of Science -
Garner Magnet High School