Louis Boateng
East Hartford,CT
Summary
Dedicated Information Technology Professional with a proven track record of enhancing security infrastructure, mitigating cyber threats. Skilled in leveraging AI/ML technologies for phishing detection and cyber defense, with a passion for safeguarding critical systems and advancing cybersecurity practices, excelling in network security and incident response.
Adept at troubleshooting complex hardware and software issues, enhancing system performance, and providing exceptional technical support. Skilled in managing Active Directory and implementing endpoint security measures to safeguard organizational data.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (District)
(Board Of Education) Hartford Public Schools
04.2020 - 06.2025
- Assisted in troubleshooting hardware and software issues to enhance system performance.
- Supported installation and configuration of computer systems, ensuring optimal functionality.
- Documented technical procedures and user guides for end-users, promoting knowledge sharing.
- Collaborated with team members to maintain inventory of IT equipment and supplies.
- Conducted routine maintenance on systems to prevent downtime and ensure reliability.
- Monitored system performance, identifying areas for improvement and recommending solutions.
- Maintained office PCs, networks and mobile devices.
- Participated in training sessions to develop skills in emerging technologies and tools.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Assisted in network administration tasks, improving system reliability and performance.
- Troubleshot hardware and software issues, ensuring minimal downtime for end-users.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Information Security Analyst
2nd Generation
- Monitored security alerts and incidents, escalating critical issues to senior analysts for timely resolution.
- Conducted risk assessments and vulnerability scans, identifying potential threats to enhance data protection measures.
- Assisted in developing and implementing security policies and procedures to ensure compliance with industry standards.
- Collaborated with IT teams to investigate security breaches, documenting findings and recommending corrective actions.
- Maintained up-to-date knowledge of emerging cyber threats, contributing insights to strengthen organizational defenses.
- Conducted security audits to identify vulnerabilities.
- Analyzed network traffic and system logs to detect malicious activities.
- Recommend improvements in security systems and procedures.
Chromebook Specialist
Premium Sales (Google)
01.2019 - 04.2020
- Provided technical support for Chromebook users, resolving issues efficiently and enhancing user experience.
- Conducted training sessions for staff on Chromebook features and troubleshooting techniques, improving team knowledge.
- Collaborated with cross-functional teams to streamline deployment processes, ensuring timely distribution of devices.
- Developed resource materials and guides for users, facilitating smoother onboarding and adoption of Chromebooks.
- Attended to approximately 30 Customers a day.
IT Support/Lead Production Technician
Arrow Electronics
- · Perform set up and testing of computer equipment and components with software programs, including those required to troubleshoot, test, and erase computer hardware.
- · Perform intermediate troubleshooting on units missing hardware using established test equipment and procedures.
- · Analyze symptoms displayed by unit to determine pass or fail status of computer hardware.
- · Perform regular mechanical or electronic adjustment to equipment being tested.
- · Disassemble, remove, and replace computer components, which may include computer memory, hard drives, or AC adapters.
- · Set up safety equipment and verified functionality to minimize future hazards
- · Planned work to meet the requirement s established by the production team and their schedule.
- Provided support to team members, ensuring seamless communication and workflow management.
Education
Master of Science - Cyber Security
Quinnipiac University, School Of Computing An Engineering
Hamden, CT05-2025
Some College (No Degree) - Computer And Information Systems
Manchester Community College
Manchester, CT08-2012
Bachelor of Arts - Education
University of Cape Coast
Cape Coast,GH05-2001
No Degree - Honors Diploma Of Network Engineering
National Institute Of Electronic And Information Technology
Accra-GH06-1998
Skills
- Threat intelligence
- Security awareness training
- Vulnerability assessment
- Risk mitigation
- Network security
- SIEM management
- Cybersecurity expertise
- Data security
- IT troubleshooting
- Problem-solving skills
- End user support
- AWS Cloud Formation templates
- Application migration
- AWS Cloud architecture design
- Serverless computing
- Amazon EC2 instances
- Amazon S3 storage
Certification
- Certified Comptia Security+
- AWS Cloud Architeching
- AWS Cloud Security
- Comptia A+
- Cisco Introduction to cybersecurity
- Cisco Computer hardware Basics
Timeline
Information Technology Specialist (District)
(Board Of Education) Hartford Public Schools
04.2020 - 06.2025
Chromebook Specialist
Premium Sales (Google)
01.2019 - 04.2020
Information Security Analyst
2nd Generation
IT Support/Lead Production Technician
Arrow Electronics
Master of Science - Cyber Security
Quinnipiac University, School Of Computing An Engineering
Some College (No Degree) - Computer And Information Systems
Manchester Community College
Bachelor of Arts - Education
University of Cape Coast
No Degree - Honors Diploma Of Network Engineering
National Institute Of Electronic And Information Technology
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