Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Louis Bottega

Canton,GA

Summary

Dynamic ATM Channel Operations Manager with a proven track record at Truist Bank, specializing in operations management and process improvements. Expert in leveraging data analysis and unsurpassed work ethic to enhance operational efficiency and team performance. Skilled in project management and fostering vendor relationships, significantly improving operational outcomes.

Overview

32
32
years of professional experience
1
1
Certification

Work History

ATM Channel Operations Manager

Truist Bank
02.2012 - 09.2021
  • Worked with IMAC Team doing ATM Installs Moves Adds and Closes.
  • Updated Software And worked with Vendors on trouble-shooting and correcting ATM's that had break-fix issues.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Data Center Technician III

BB&T Bank
06.2000 - 02.2010
  • Worked as an operator on IBM mainframe Z/OS and also did network troubleshooting.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Supported senior teammates performing crisis management during critical situations or major service outages.
  • Assisted with performing infrastructure readiness tests.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Monitored network hardware operations to evaluate proper configuration.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Diagnosed and executed resolution for network and server issues.

Lead Computer Operator

First Liberty Bank
05.1989 - 06.2000
  • Worked on IBM 4381 VSE/VM as Lead Operator.
  • Batch and Online processing including printing and distribution of reports.
  • Trained all new hires and had oversight of 3 shifts.
  • Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
  • Applied data privacy and processing regulations to storage tasks.
  • Changed and replaced backup tapes regularly and performed detailed server backups.
  • Generated reports covering details about data, system operation, and error monitoring.

Education

GED -

Dekalb Community College
Decatur, GA

Skills

  • Data Analysis
  • Production
  • Operations Management
  • Planning and Implementation
  • Process Improvements
  • Unsurpassed work ethic
  • Management information systems
  • Project management abilities

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

ATM Channel Operations Manager

Truist Bank
02.2012 - 09.2021

Data Center Technician III

BB&T Bank
06.2000 - 02.2010

Lead Computer Operator

First Liberty Bank
05.1989 - 06.2000

GED -

Dekalb Community College

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Louis Bottega