Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Louis Coates

Pomona,CA

Summary

Proven Merchandiser with a track record of enhancing customer satisfaction and optimizing inventory turnover, notably at Ishop For Ipsos. Excels in visual merchandising and customer relationship management, demonstrating exceptional organizational skills and adaptability. Increased brand visibility through innovative display strategies, contributing to a competitive market presence.

Overview

12
12
years of professional experience

Work History

Merchandiser

Ishop For Ipsos
222 W. Adams Street. Suite 1100
10.2022 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Established strong vendor relationships to maintain and support business.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
  • Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
  • Evaluated competitor strategies and adjusted merchandising tactics to maintain a competitive edge within the market.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Presented store update suggestions and layouts to management and stakeholders.

Inspector

the Chimney Guy Inc
Los Angeles,ca
05.2017 - Current

Performing chimney inspections according to the currents codes and guidelines set forth by the Department of Building and Safety .

Providing estimates for any repairs recommended.

Performing chimney cleanings.

Performing full service chimney repairs.

Troubleshooting fireplace systems.

Having basic knowledge of current building codes for chimneys.

Using power tools for repairs.

Heavy customer relation skills.

Using own vehicle to report to locations.

Have own tools.

Repairs Technician

Fireplace Freddie Inc.
Los Angeles, CA
01.2014 - 02.2017
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Repaired and maintained wide range of small and large appliances successfully.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
  • Dismantled machines and equipment to remove defective parts.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Collaborated with team members to complete complex repairs and improve overall service quality.
  • Reduced device downtime with regular maintenance and preventative measures.
  • Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
  • Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
  • Expanded technical knowledge through continuous education in industry developments and trends.
  • Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
  • Enhanced customer satisfaction by providing timely and efficient repair services.
  • Communicated with suppliers and vendors to order new parts and components.

Lanscaper Laborer

Landscapes Unlimited, LLC.
Lincoln, NE
02.2013 - 01.2014
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Mixed and poured concrete for variety of projects.
  • Operated forklifts and boom lifts to complete various tasks.

Education

Spanish Studies

University of Sourthern California
Los Angeles, CA

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock Rotation
  • Pricing and shelf labeling
  • Maintaining stock levels
  • Stock replenishment
  • Retail knowledge
  • Active listener
  • Merchandise planning
  • Visual Merchandising
  • Store maintenance
  • Pricing and Signage Updates
  • Sales Techniques
  • Vendor Relations
  • Product inventory counts
  • Retail sales professional
  • Planogram design
  • Customer Relationship Management (CRM)
  • Window displays
  • Markdown procedures
  • Space Planning
  • Pricing strategy
  • Promotional planning
  • Cost Analysis
  • Trend Identification
  • Supplier audits
  • Fashion industry knowledge
  • Time Management
  • Multitasking
  • Customer Service
  • Product Knowledge
  • Adaptability and Flexibility
  • Organizational Skills
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Critical Thinking
  • Team Collaboration
  • Laptop and Mobile Device Use
  • Multitasking Abilities
  • Decision-Making
  • Relationship Building
  • Quality Assurance
  • Marketing knowledge
  • Product expertise
  • Overstock management
  • Task Prioritization
  • New Display Creation
  • Active Listening
  • Display building
  • In-store event promotion
  • Placement Optimization
  • New Store Setups
  • Display Model Assembly
  • Idea Brainstorming
  • Staff Training
  • Originality and Creativity
  • Design Visualization
  • Excellent Communication

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Merchandiser

Ishop For Ipsos
10.2022 - Current

Inspector

the Chimney Guy Inc
05.2017 - Current

Repairs Technician

Fireplace Freddie Inc.
01.2014 - 02.2017

Lanscaper Laborer

Landscapes Unlimited, LLC.
02.2013 - 01.2014

Spanish Studies

University of Sourthern California
Louis Coates