Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Louis Derby

Bedford,NH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Analyst offering 10+ years of success in various industries. Expert in process analysis, requirements gathering and change management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr. Manager, Strategic Business Process Consulting

Ultimate Kronos Group (UKG)
01.2022 - Current
  • Drive corporate efforts to continuously improve and streamline company-critical business processes
  • Lead a team of analysts working on various initiatives to document, understand & define business processes in cross-functional teams
  • Oversee documentation of over 150+ current and future state processes across various business units
  • Lead efforts to establish new internal methodology and way of working for Strategic Business Process Consulting Team
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.

Lead Strategic Business Process Consultant

Ultimate Kronos Group (UKG)
01.2021 - 01.2022
  • Lead process analysis and redesign efforts
  • Establish and maintain relationships with key stakeholders for growth opportunities and successful partnerships.
  • Lead projects focused on process improvement and alignment
  • Partner with business units and Digital organization to ensure system enhancements met business requirements
  • Serve as the primary analyst & workstream lead for Customer Relationship Management (CRM) initiatives

Senior Process Improvement Analyst

Connection
04.2018 - 12.2020
  • Drive corporate efforts to continuously improve and streamline company-critical business processes
  • Analyze current state processes and propose future state business and system workflows
  • Lead large-scale change management projects
  • Act as the primary analyst & interim project manager for large eCommerce marketplace initiative
  • Serve as mentor to junior Process Analysts on Business Transformation team.
  • Identified problems and worked with senior management to develop effective solutions.

Business Analyst – Administration & Finance

Associated Grocers of New England
11.2015 - 04.2018
  • Serve as liaison between IT department and business units within organization
  • Develop business process and system requirements for current and future conditions
  • Review & document data and process flows for internal business units
  • Offer recommendations for business process improvement
  • Conduct root cause analysis of production issues, identify possible solutions and present that information to stakeholders
  • Participate in development, testing and deployment of business intelligence reporting
  • Act as Project Lead for modeling, design and creation of data warehouse used for reporting and data analysis.

Marketing Systems Analyst

Northeast Delta Dental
12.2013 - 11.2015
  • Participate in development of business case for data and related strategy; gathers, classifies, analyzes data utilizing software tools
  • Influence decisions related to marketing and sales by compiling, analyzing, and presenting data; prepare related reports
  • Assist with administering marketing system platforms and tools including: Salesforce, SharePoint, external customer portals, claims processing system
  • Support sales and account management teams with ad-hoc reporting and data analysis
  • Reports are prepared for various stakeholders including: senior management teams, internal customers, providers, employer groups
  • Participate in development, testing and deployment of marketing systems application enhancements
  • Provide training and support to Sales & Marketing team related to various system platforms and tools; serves as the Division technical expert.

Business Analyst

Northeast Delta Dental
02.2012 - 12.2013
  • Assure functionality and efficiency of claims processing system by overseeing Work Order process from user submission to install
  • Recommend system enhancements and fixes to meet needs of NEDD by researching and analyzing reported issues
  • Analyzes requirements, specifications, testing plans, and training plans to ensure that efforts are in line with business objectives
  • Serve as expert of all functions of claims processing system and provides technical support to company’s users
  • Educate users on system processes after identifying issues
  • Trains users on correct processes
  • Document system procedures for future reference
  • Interact with clients, coworkers, and managers in positive and supportive ways
  • Exercise good judgment when it comes to decision making.

Education

Bachelor of Science - Business Administration

University of New Hampshire
Durham
06.2009

Skills

  • Business Process Mapping
  • Process Analysis & Optimization
  • Critical Thinking & Problem Solving
  • Communication & Interpersonal Skills
  • Project & Change Management
  • Data Analysis

Certification

  • APQC Certified Process Manager, July 2023
  • Lean Six Sigma Green Belt, December 2018
  • ITIL v3 Foundation, March 2011

Timeline

Sr. Manager, Strategic Business Process Consulting

Ultimate Kronos Group (UKG)
01.2022 - Current

Lead Strategic Business Process Consultant

Ultimate Kronos Group (UKG)
01.2021 - 01.2022

Senior Process Improvement Analyst

Connection
04.2018 - 12.2020

Business Analyst – Administration & Finance

Associated Grocers of New England
11.2015 - 04.2018

Marketing Systems Analyst

Northeast Delta Dental
12.2013 - 11.2015

Business Analyst

Northeast Delta Dental
02.2012 - 12.2013

Bachelor of Science - Business Administration

University of New Hampshire

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Louis Derby