Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianna Sharpe

Business Administator
Jackson,LA

Summary

Exceedingly thorough Process Analyst with [Number] years modifying ongoing business processes to achieve superlative results. Skilled at designing and applying process changes to improve efficiency and reduce costs, without detrimentally impacting ongoing operations. Documented provider of enhancements that improve both output and worker satisfaction.

Caring Mentor bringing [Number] years of experience in related roles. Passionate about working with [Type] individuals to support development of [Skill] abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge.

Consummate [Job Title] with documented history of breaking extremely complex business processes into easily understandable, manageable components. Adept at unraveling process opacities that hide unforeseen flaws to create transparent and efficient workflows. Provides collaborative methods for gradual, consistent improvement through synergistic efforts.

Hardworking Mentor experienced in [Type] and [Type] environments. Familiar with guiding and supporting individuals with [Name] diagnosis. Trained in First Aid and CPR. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Adept School Counselor offering [Number] years of experience counseling students on mental health, academics and interpersonal conflicts. Driven to help students achieve success by providing guidance on career options, higher education choices and life planning. Attentive in identifying early warning signs of harmful behavior in students to provide preventive counseling. Consistent in meeting the established goals of the counseling program. Encouraging [Job Title] with expertise in student development, counseling and education. Communicative and reliable professional possessing outstanding organizational and communication abilities paired with in-depth understanding of institutional policies and resources. Offering comprehensive, hands-on experience assisting students in achieving educational targets and choosing right courses and majors. Personable business professional bringing successful [Number]-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Proactive [Job Title] with [Number]+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Motivational individual committed to maximizing learning opportunities in diverse academic settings. Energetic and ambitious professional with several years of hands-on experience counseling students regarding curriculum and career choices. Recognized for providing necessary student resources to aid academic success. Results-focused School Counselor and team facilitator adept in coordinating and instituting IEP and 504 plans, [Task] and [Task]. Proficient manager of time, schedules and program objectives. Enthusiastic [Job Title] and dedicated employee with integrity, strong work ethic and great leadership skills. Over [Number] years of experience building revenues, improving processes and driving business growth through periods of ranging market health. Exceptionally aware of early warning signs of economic downturn with strategic adaptability. Determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting counseling program objectives by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural differences of students. Gifted School Counselor with [Number] years of expertise providing group and individual counseling to promote success among students. Proven leader focused on establishing and maintaining school counseling program objectives in collaboration with administrators, teachers and parents. Results-oriented when reviewing reports on the effectiveness of the counseling program to determine areas for improvement. Respectful active listener when counseling students and interacting with parents and administrators. Energetic Mentor excited to manage both group and individualized instruction in [Type] area to promote learning and personal development. Offering [Number] years' experience in support services. Motivated individual trained as top-level Youth Mentor bringing more than [Number] years of working with children and teens for [Type] organization. Flexible and self-confident promoting well-developed skills in [Skill] and [Skill]. Dedicated Mentor familiar with [Adults or children] dealing with [Concern]. Good communicator, activity planner and problem-solver. Ready to apply [Number] years of experience to new role with long-term potential.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Business Process Analysis, Sr.

GDIT
Bossier City, Louisiana
06.2021 - Current
  • Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
  • Produced documentation outlining process improvement solutions.
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Conducted walk-through demonstrations of proposed process changes.
  • Drafted human feedback tools such as questionnaires, surveys, and interview scenarios to incorporate personnel needs and desires into process improvement.
  • Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
  • Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
  • Met with group of up to [Number] individuals to oversee [Type] and [Type] activities.
  • Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Developed and led special events that increased decision making, problem-solving and good judgment.
  • Taught skills in [Area], [Area] and [Area] via both classroom and individual instruction.
  • Analyzed [Type] issues with careful approach in order to form definitive opinions.
  • Supported individuals with [Diagnosis] to help develop communication, social and daily living skills.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
  • Liaised with staff managers to collaboratively design process change implementation plans.
  • Instructed personnel on specific changes to [Type] parameters, effectively communicating required alterations to workflow.
  • Synthesized performance data from wide-ranging sources into cohesive overviews of process performance.
  • Identified areas of system improvement by applying historical knowledge to ongoing [Type] statistics.
  • Designed business analysis approaches for upcoming projects to define [Type] and [Type] limitations.

Program Scheduler, Sr.

Peerless Technology
03.2021 - Current
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Analyzed [Type] issues with careful approach in order to form definitive opinions.
  • Met with group of up to [Number] individuals to oversee [Type] and [Type] activities.
  • Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
  • Developed and led special events that increased decision making, problem-solving and good judgment.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Taught skills in [Area], [Area] and [Area] via both classroom and individual instruction.
  • Supported individuals with [Diagnosis] to help develop communication, social and daily living skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Scheduled office meetings and client appointments for staff teams.
  • Operated multi-line telephone system to independently handle over [Number] calls each day.
  • Identified cases of domestic abuse or other family problems and encouraged students or parents to seek additional assistance from mental health professionals.
  • Kept records in CRM to maintain customer data.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Planned and promoted career planning presentations, work experience programs and career workshops.
  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients and updated client records.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Collected, sorted, distributed and sent mail and packages.
  • Conducted individual and group counseling sessions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Counseled students regarding course and program selection, class scheduling and registration and career planning.
  • Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
  • Orchestrated more than [Number] timely shipments between offices and customers.
  • Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Wrote professional business documents, such as [Type] and [Type].
  • Empowered students through counseling and skill-building exercises.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Taught lessons to students and faculty regarding issues such as bullying and drug abuse.
  • Identified issues that hindered student academic achievement.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Oversaw career and job fairs to connect students with area schools and employers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Helped students develop organizational, time management and study skills.
  • Organized and scheduled office meetings as well as client appointments for team of [Number] professionals, effectively accommodating hectic agendas.
  • Provided alcohol and drug prevention programs and classes to teach students to handle conflicts without resorting to violence.
  • Collected [Product or Service] payments from clients and updated account balances.

Business Administrator

Lockheed Aerospace Gov't Services
06.2020 - 01.2022
  • Represented company at conferences and seminars to boost outreach.
  • Processed employee expense reports quickly to prevent delays in payouts.
  • Managed staff of [Number] people managing efficient [Type] operations.
  • Developed strategic plans and initiatives.
  • Served as executive staff liaison to several committees.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Evaluated business data and reported o findings to inform stakeholders.
  • Analyzed and assessed proposed system changes and determined impact to users.
  • Translated business priorities into implementable actions.
  • Drove specification, scheduling, status and review processes.
  • Managed day-to-day development issues.
  • Executed training programs.
  • Oversaw adequacy and soundness of organization's financial structure.
  • Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
  • Oversaw process improvement initiatives.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • [Number] years of analyst experience.
  • Used measurements, analysis and process alternatives to arrive at best practices.
  • Developed improved recruiting methods to reduce turnover and build highly effective teams.
  • Prepared operational and salary budgets.
  • Implemented business initiatives to optimize day-to-day operations, resulting in [Number]% increase in productivity.
  • Spearheaded marketing initiatives.
  • Anticipated and prepared required materials for meetings.
  • Directed business processes from conceptualization through end-user delivery.
  • Facilitated company adoption of [Software] software and assisted with training employees on usage.
  • Streamlined workflow.
  • Directed managers of rapidly growing team.
  • Guided development, production, promotion and financial aspects of [Product or Service].
  • Increased revenue by [Number]%.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Contributed to economic success by participating in budgeting process.
  • Facilitated fast-paced and dynamic entrepreneurial environment.
  • Improved operation procedure between IT provider and end-users.
  • Brought on [Names of Companies] as clients.
  • Lead design and review sessions with technical and business staff.
  • Developed monthly reports.
  • Gave presentations on [Presentation subject].
  • Observed all laws, regulations and other applicable obligations.
  • Reduced errors in accounting and financial reporting by modifying current processes.
  • Revised plans to meet changing goals and requirements.
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Exceeded revenue targets by [Number]%.
  • Reconciled business and creative needs.
  • Cut operating expenses by [Number]% year over year.
  • Worked with stakeholders to drive product and service definition and design.

Senior Financial Aid Officer

Louisiana State University Shreveport
01.2016 - 12.2021
  • Counseled students and parents about financial aid options and program details.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Provided financial aid counseling to enrolled and prospective students.
  • Presented financial aid workshops to help groups of students and parents navigate process.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Represented financial aid office at group meetings with high school students and parents.
  • Led social media outreach programs, informing prospective students of available financial aid programs.
  • Communicated with prospective students to illustrate available financial aid opportunities within [Area of study].
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Assessed aging accounts and initiated collection strategies based on conditions.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Proactively identified solutions for customers experiencing credit issues.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Developed prospects for new loans by conducting [Number] cold calls weekly.
  • Helped college students obtain financial aid through loan programs.
  • Compiled closing packages for drafting and presentation accuracy.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Monitored financial aid award notices through [Software].
  • Processed federal financial aid verifications per [Area of certification] guidelines.
  • Performed needs analysis of applications, accounting for financial and [Type] background information.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Accepted and processed account payments.
  • Processed unique financial aid profiles for undergrad and post-grad applications.
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Collaborated with community-based organizations to increase economic diversity of applicant pools.

Business Development Director

Apogee Technologies
Colorado Springs, CO
06.2018 - 09.2021
  • Consistently exceeded quotas through penetration of new accounts.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Collaborated with marketing department to maintain proper branding.
  • Provided market feedback to company leaders regarding competitive offerings, prospect needs, and product development ideas.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Streamlined [Type] procedures and [Type] tasks by implementing [Software].
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Capitalized on customer up-sell opportunities resulting in [Number]% increased revenues.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Created [Type] and [Type] reports by tracking weekly sales.
  • Surpassed sales targets [Number]% consistently and maintained solid [Type] rankings.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Capitalized on solutions presented by [Type] CRM software to enhance lead prospecting and sales management.
  • Built relationships with customers and community to establish long-term business growth.
  • Closed average of [Number] sales calls each quarter.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Maintained up-to-date knowledge of [Product] and performed competitor analysis.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas by [Number]%.
  • Increased sales revenue [Number]% in [Year] and [Number] in [Year] while producing over $[Amount] annually.
  • Reduced costs [Number]% through client and distributor price negotiations.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of [Number] employees.
  • Organized promotional events and interacted with community to increase sales volume.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Applied [Type] and [Type] strategies to engage in new business opportunities and develop existing accounts.
  • Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
  • Led solution selling strategy initiatives to maximize sales of [Product or Service].
  • Incorporated [Type] sales strategies, boosting sales additional [Number]%.
  • Performed analysis of competition to determine strengths and weaknesses as compared to [Product or Service].
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased sales by [Number] through effectively training employees, closely monitoring regional and local markets and managing inventories.
  • Sold over $[Amount] of [Type] product, exceeding sales goals [Number]%.
  • Promoted sales of [Type] and [Type] items to achieve revenue targets, bringing in $[Amount] in [Type] year.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Created and launched new online marketing strategies, resulting in [Number]% sales increase.
  • Marketed [Product type] to targeted audience at trade shows and events.
  • Set weekly goals for [Number] inside sales representatives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Drove sales by developing multi-million dollar contract sales.
  • Prepared sales presentations for clients showing success and credibility of [Type] products.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Owned all aspects of sales planning, development, and team and account management for central [Type] territory.
  • Orchestrated successful promotional strategies, boosting revenue [Number]%.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Sold products by developing relationships with network of [Type] professionals.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Identified opportunities and cultivated new business through [Number] new cold calls per week.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Grew retail sales volume in assigned territory [Number]% through strategic budgeting and product promotion.
  • Coordinated [Number] employees selling [Type] products and services worth over $[Amount].
  • Decreased spending by [Number]% through effectively designing budgets using [Software].
  • Provided recommendations to promote brand effectiveness and product benefits, resulting in securing [Number] long-term accounts.
  • Reduced allowance spending by [Number]% by improving timing and quality of operational processes.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in [Number]% revenue increase.
  • Facilitated business by implementing practical networking techniques.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Trained [Number] new sales representatives on sales strategies and processes to reduce process gaps.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Increased regional market share [Number]% within [Number] months.
  • Surpassed growth targets and revenue projections by coordinating and planning [Type] product sales initiatives.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Identified opportunities for growth within [Location] territory and collaborated with sales teams to reach sales goal.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Planned and coordinated implementation of business plans and penetration of new markets.
  • Developed training plans and performance improvement plans to address skill set gaps.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Analyzed market trends and customer needs to identify new business development opportunities.
  • Kept meticulous client notes in [Software] customer relationship management application.

Education

MBA - Business Administration And Management

Louisiana State University At Shreveport
Shreveport, LA
06.2019 - 06.2020

Bachelor of Arts - Business Adminsitration

Louisiana Tech University
Ruston, LA

Skills

Valuation knowledge

Document workflow

Dispute tracking

Skilled in [Software]

Data Mapping

Risk management

Business Development

Technical Writing

Business process mapping

Business planning

Operations analysis

Financial Management

Microsoft Office Suite

Workflow Analysis

Timeline

Business Process Analysis, Sr.

GDIT
06.2021 - Current

Program Scheduler, Sr.

Peerless Technology
03.2021 - Current

Business Administrator

Lockheed Aerospace Gov't Services
06.2020 - 01.2022

MBA - Business Administration And Management

Louisiana State University At Shreveport
06.2019 - 06.2020

Business Development Director

Apogee Technologies
06.2018 - 09.2021

Senior Financial Aid Officer

Louisiana State University Shreveport
01.2016 - 12.2021

Bachelor of Arts - Business Adminsitration

Louisiana Tech University
Dianna SharpeBusiness Administator