Hi, I’m
DESHAE DONAHUE
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
National General Insurance CompanyOntario , CA
Sr Claims Adjuster
06.2022 - Current
Job overview
- Investigated automobiles and motorcycles to determine extent of damage and estimate repair costs.
- Examined photographs and statements.
- Investigated and processed auto insurance claims for policyholders.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Prepared summaries of damage, payments, and policy coverage.
- Consistently meets or exceeds metrics for phone answer rate, 24 hour contact and cycle time .
- Reviewed 25+ new files per week
- Maintained diaries and activities on a daily basis
GEICO, ClaimsRiverside, CA
INSURANCE ADJUSTER
01.2018 - 01.2021
Job overview
- Provided excellent customer service to customers in their time of need Inspect vehicles for damage Prepared detailed estimates for customers and body shops Managed pipeline of 20+ vehicles daily Issued payments to customers and body shops as needed Managed all aspects of the repaid process from beginning to end Managed rentals throughout repair process
- Deshae Donahue Resume, Page 2 Handled all aspects of the total loss process including DMV paperwork and ensuring vehicle moved to salvage vender
Carrington MortgageAnaheim, CA
POST-CLOSING TEAM LEAD
01.2016 - 01.2018
Job overview
- Performed QC audits for post close auditors prior to granting direct to HUD access Reviewed and resolve problematic loans to minimize aging pipelines Conducted regular trainings and pipeline reviews with my team to discuss policy and procedure updates and challenges being experienced Sent daily production reports and monitor individual progress Monitored and identify high risk and potential delinquent loans for resolutions Ensured timely clearing of requested conditions Developed training materials as required Delegated task to team members to ensure monthly goals are met
Education
Chaffey CollegeRancho Cucamonga, CA
from Political Science
06.1992
Skills
- Claims files management processes
- Insurance policy coverage knowledge
- Valuation knowledge
- Automobile claims specialist
- Data analysis
- Administrative background
- Highly motivated
- Microsoft Word
- Accident scene investigations
- CCC Pathways
Platforms
- CCC
- Epic
- IAA
- Copart
- KBB
- Multiple State Handling
- Carfax
Timeline
Sr Claims Adjuster
National General Insurance Company
06.2022 - Current
INSURANCE ADJUSTER
GEICO, Claims
01.2018 - 01.2021
POST-CLOSING TEAM LEAD
Carrington Mortgage
01.2016 - 01.2018
Chaffey College
from Political Science
Similar Profiles
Sameerah DominickSameerah Dominick
Customer Service Representative at National General Insurance CompanyCustomer Service Representative at National General Insurance Company
Savanna TomlinsonSavanna Tomlinson
Material Damage Claims Adjuster at National General Insurance CompanyMaterial Damage Claims Adjuster at National General Insurance Company
Christopher MooreChristopher Moore
Underwriting Consultant II Lead at National General Insurance CompanyUnderwriting Consultant II Lead at National General Insurance Company
Jessica GilbertJessica Gilbert
Insurance Claims Adjuster at National General Insurance CompanyInsurance Claims Adjuster at National General Insurance Company
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works