Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Louis Dunn

Bemidji

Summary

Dynamic Positive Support Specialist with a proven track record at Lutheran Social Services of Minnesota, excelling in recordkeeping and escalation handling. Recognized for enhancing client satisfaction through effective communication and training. CPR certified, demonstrating commitment to safety while fostering teamwork and support services in high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Positive Support Specialist

Lutheran Social Services of Minnesota
11.2022 - 02.2025
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Responded to client inquiries and resolved complaints to establish trust and increase satisfaction.
  • Acted as liaison between clients and other departments to ensure unified approaches to client satisfaction.
  • Trained new team members on support protocols and tools, enhancing team efficiency and service quality.

Personal Caregiver

Autumn Hills Assisted Living
02.2022 - 10.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.

Retail/Shelf and Warehouse Stocker

Safari Liquor
01.2021 - 01.2022
  • Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
  • Enhanced warehouse safety by regularly inspecting equipment.
  • Supported a positive work environment by fostering strong teamwork among staff members and addressing concerns promptly.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Education

High School Diploma -

Bemidji High School
Bemidji, MN
03-2021

Skills

  • Follow guides for advanced tasks
  • Support services
  • Recordkeeping skills
  • Escalation handling
  • Medication administration
  • CPR certified
  • OSHA30
  • AED certified
  • Fire safety skills
  • mechanical skills
  • communication skills
  • social skills

Accomplishments

  • Completed CPR certification
  • Completed Upward Bound
  • Completed Five Skies training.
  • Completed OSHA30
  • Graduated High school
  • Completed flagger training

Certification

  • CPR certification
  • OSHA30
  • Flagger certification
  • First aid certified
  • AED certified

Timeline

Positive Support Specialist

Lutheran Social Services of Minnesota
11.2022 - 02.2025

Personal Caregiver

Autumn Hills Assisted Living
02.2022 - 10.2022

Retail/Shelf and Warehouse Stocker

Safari Liquor
01.2021 - 01.2022

High School Diploma -

Bemidji High School

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Louis Dunn