Louis Enriquez
Gardena,US
Summary
Operations Director with 13 years of experience in project management and strategic planning, specializing in operational efficiency and economic development. Demonstrated success in collaboration and innovative solution implementation, enhancing business retention and growth. Expertise in traffic flow management and revenue collection optimization, coupled with strong communication and problem-solving skills that drive operational improvements.
Overview
13
13
years of professional experience
Work History
President
Gardena Chamber Of Commerce
Gardena, US
01.2021 - 03.2025
- Spearheaded strategic initiatives to strengthen local business ecosystem, resulting in 35% increase in chamber membership and enhanced community engagement.
- Orchestrated partnerships between local businesses and government agencies, facilitating economic development programs and policy advocacy efforts.
- Led comprehensive chamber modernization efforts, implementing digital solutions for member services and streamlining operational efficiency.
- Developed targeted business retention programs and mentorship initiatives, fostering sustainable growth within the local business community.
- Established metrics-driven approach to chamber operations, optimizing resource allocation and enhancing program effectiveness through data-informed decision making.
- Championed transformative initiatives for regional economic growth, establishing strategic partnerships with key stakeholders and implementing innovative development programs that elevated chamber influence across multiple sectors.
- Pivotal in leading the organization towards fostering a thriving business environment within their community.
- Led community outreach programs to enhance local business engagement.
- Developed strategic initiatives to promote economic growth in the region.
- Facilitated networking events to connect businesses and foster collaboration.
- Oversaw financial planning and budgeting for chamber operations.
- Advocated for local businesses at governmental meetings and forums.
- Managed membership recruitment and retention strategies for the chamber.
- Coordinated workshops and seminars to support member education and growth.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Represented the organization at community events and public forums to promote its mission.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
Economic Advisory Commissioner
The City of Gardena
Gardena, US
09.2022 - 03.2025
- Analyzed regional market trends and economic indicators to formulate data-driven recommendations for business retention and expansion programs.
- Orchestrated partnerships between local businesses and government agencies, facilitating streamlined permit processes and improved business development workflows.
- Led comprehensive reviews of economic development policies, implementing strategic improvements to enhance the city's competitive position in attracting new enterprises.
- Developed forward-thinking initiatives to revitalize commercial districts, focusing on sustainable growth strategies and small business support programs, resulting in over 3 Million dollars secured from Senator Bradford for the Gardena Blvd Facade improvement initiative.
- Spearheaded innovative economic revitalization programs targeting key commercial corridors, resulting in increased business occupancy rates and enhanced urban vitality.
- Conducted comprehensive market analysis and demographic studies to identify emerging business opportunities, delivering strategic recommendations for targeted industry attraction.
- Establish and maintain a business-friendly environment to attract and retain businesses, industry, and commerce, thereby promoting economic opportunities.
Ambassador
Nike Inc
Los Angeles, US
01.2016 - 01.2021
- Engaged customers with detailed product knowledge, enhancing brand loyalty and sales.
- Supported store operations, ensuring efficient service and seamless functionality.
- Cultivated strong relationships with customers and team members, fostering a collaborative environment.
- Cultivated exceptional customer relationships through personalized product recommendations and in-depth knowledge of Nike's athletic footwear and apparel, consistently exceeding monthly sales targets.
- Streamlined store operations across multiple departments, optimizing inventory management and visual merchandising processes while maintaining premium service standards.
- Orchestrated successful store events and community engagement initiatives, fostering brand loyalty and strengthening local market presence through strategic partnership activities.
- Implemented new digital service protocols and product showcase techniques, enhancing the customer journey and contributing to improved store performance metrics.
- Mentored new team members in service excellence and product knowledge, while actively participating in cross-functional training to support seamless store operations.
- Pioneered digital clienteling strategies utilizing Nike's mobile technology, resulting in enhanced customer engagement and personalized shopping experiences across multiple product categories.
- Successfully Opened 5 Nike Stores in the Greater Los Angeles Area.
Software Manager
Amazon Inc
Los Angeles, US
01.2018 - 01.2019
- Understand the Amazon Digital and Device products and services by knowing how all the product offerings are tied together.
- Ability to stay calm during crisis situations and maintain good comportment.
- Analyze data trends on internal tickets, CS contacts, social media, and network monitors to identify problems.
- Manage emerging issues from start to finish, with an appropriate sense of urgency.
- Analyzed cross-platform data trends across customer service channels, internal ticketing systems, and network monitoring tools to proactively identify and resolve emerging technical issues.
- Orchestrated end-to-end issue resolution processes for Amazon Digital and Device services, implementing systematic approaches to reduce response times and enhance customer satisfaction.
- Maintained comprehensive documentation of product integrations across Amazon's digital ecosystem, ensuring accurate technical support delivery and knowledge base updates.
- Developed streamlined troubleshooting protocols for crisis management, resulting in improved incident response efficiency and sustained service quality during peak periods.
- Led cross-functional coordination between technical support teams and product departments, facilitating swift resolution of complex customer issues and service disruptions.
- Implemented advanced monitoring systems for cross-platform data analysis, enabling early detection of technical issues and reducing system downtime across Amazon's digital services ecosystem.
Program Manager
Metro Express Lanes
Los Angeles, US
01.2015 - 01.2019
- Managed daily operations of customer centers and remote call center.
- Secured over 1 Billion dollars in federal funding to keep project permanent.
- Introduced case study for Measure M implementation with state law makers.
- Implemented contingency plans during system issues and emergencies.
- Directed team activities to ensure seamless operations and problem resolution.
- Enhanced service efficiency through strategic oversight and proactive management.
- Led operational excellence initiatives across multiple customer service centers, implementing standardized processes that improved response times by maintaining consistent service levels.
- Developed and executed comprehensive contingency protocols for critical incidents, ensuring minimal service disruption and maintaining operational continuity during system outages.
- Coordinated cross-functional teams across customer centers and remote operations, establishing unified communication channels and streamlined workflow processes.
- Monitored service quality metrics and customer satisfaction indicators, implementing targeted improvements to enhance overall service delivery standards.
- Spearheaded the integration of new customer service technologies, optimizing resource allocation and improving operational efficiency across multiple service channels.
- Successfully integrated first Vehicle Passenger Detection system in the United States on the I-110 Freeway.
- Fostered cross-departmental partnerships to develop comprehensive service recovery protocols, ensuring seamless coordination during critical incidents and system challenges.
Operations Manager
Xerox Inc.
Los Angeles, US
01.2012 - 01.2015
- Led team to exceed operational goals, boosting efficiency and client satisfaction.
- Cultivated strong client relationships, enhancing collaboration and service quality.
- Managed staff development, ensuring high performance and skill advancement.
- Implemented training programs, improving employee competency and morale.
- Analyzed performance metrics, driving strategic improvements and accountability.
- Implemented data-driven performance monitoring systems to track KPIs and operational benchmarks, enabling proactive decision-making and strategic resource allocation.
- Orchestrated cross-functional team development programs, establishing comprehensive training protocols and mentorship initiatives that elevated staff competency and operational excellence.
- Led strategic planning sessions and process improvement initiatives, identifying operational bottlenecks and implementing solutions that enhanced departmental efficiency.
Education
White Belt - Lean Six-Sigma
01.2019
Bachelor of Arts - Social Science
University of Nevada, Las Vegas
01.2008
Skills
- Payroll administration
- Microsoft Office applications
- Inventory control management
- Operations oversight and efficiency
- Call center operations management
- Economic growth initiatives
- Financial assessment and analysis
- Analytical problem solving skills
- Leadership capabilities and experience
- Project coordination and execution
- Team leadership and collaboration
- Customer service strategies and solutions
- Strategic business planning
- Economic advocacy efforts
- Business retention programs
- Effective communication skills
- Contract negotiation and management
- Partnership development initiatives
- Event organization and execution
- Performance management for executives
- Revenue enhancement techniques
- Operational effectiveness oversight
- Comprehensive business planning
- Program evaluation and oversight
- Policy formulation and development
- Account relationship management
- Training staff effectively
- Excellence in operations management
- Management of remote teams
Additional Information
Chamber of Commerce Leadership, President, Gardena Chamber Of Commerce, Pivotal in leading the organization towards fostering a thriving business environment within their community.
Timeline
Economic Advisory Commissioner
The City of Gardena
09.2022 - 03.2025
President
Gardena Chamber Of Commerce
01.2021 - 03.2025
Software Manager
Amazon Inc
01.2018 - 01.2019
Ambassador
Nike Inc
01.2016 - 01.2021
Program Manager
Metro Express Lanes
01.2015 - 01.2019
Operations Manager
Xerox Inc.
01.2012 - 01.2015
White Belt - Lean Six-Sigma
Bachelor of Arts - Social Science
University of Nevada, Las Vegas