Louis-Glanda Ittu
Seattle,WA
Summary
Customer Service Representative experienced in delivering outstanding service and managing relationships to resolve issues efficiently. Utilized CRM software, Epic Software, and Prodigy to maintain accurate records and provide tailored solutions. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills while thriving in independent work environments.
Overview
9
9
years of professional experience
Work History
Lei Maker
Leiis by Lou
Seatac, WA
08.2021 - Current
- Manages the creation, cultural stewardship, and daily operations of crafting and selling traditional floral or foliage adornments, managing inventory, consulting clients by placing orders.
- Executed daily operations to maintain seamless workflow.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to meet goals and resolve product and service-related challenges.
Billing Customer Service Rep
Genoa Healthcare
Renton, WA
01.2019 - 07.2021
- Addressed customer billing inquiries regarding Genoa Healthcare pharmacy services.
- Reviewed account details and resolved billing discrepancies with insurance carriers.
- Explained pharmacy charges, copays, and payment options to callers.
- Assisted patients with inquiries regarding pharmacy charges and electronic bills, clarified statement amounts, and processed payments. Participated in weekly meetings via Zoom to discuss team updates.
Collection Agent
Convergent Outsourcing
Renton, WA
05.2017 - 02.2019
- Contacting customers about past due balance, processing payment, negotiating or setting up payment plan, documenting all phone calls, emails and agreements; Resolved and updated accounts to reflect accurate payment status and customer agreements.
- Called debtors to discuss their account balances and payment options. by phone to discuss payment arrangements and account status.
- Negotiated repayment plans within compliance guidelines and client policies.
- Analyzed delinquent consumer accounts to identify payment issues. for Convergent Outsourcing client portfolios.
Education
Roosevelt High
Honolulu, HISkills
- Microsoft excel, CRM software, Epic System, Prodigy, Zendesk, Zoom
- Floral arrangement
- Inventory management
- Order coordination
- Floral design
Personal Information
Title: Customer Service
Timeline
Lei Maker
Leiis by Lou
08.2021 - Current
Billing Customer Service Rep
Genoa Healthcare
01.2019 - 07.2021
Collection Agent
Convergent Outsourcing
05.2017 - 02.2019
Roosevelt High