Louis Heck
Plano,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in inventory management and proficient in ACLS and BLS, ensuring safety and efficiency in high-pressure environments. Committed to fostering positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Home Depot
07.2025 - Current
- Processed customer orders efficiently to ensure timely delivery and satisfaction.
- Utilized inventory management systems to track stock levels and manage product availability.
- Assisted in maintaining organized workspaces to enhance productivity and safety compliance.
- Collaborated with team members to streamline order fulfillment processes for improved efficiency.
Health Insurance Agent
E-Telequote
12.2024 - 06.2025
- Guided clients through health insurance options, ensuring understanding of benefits and coverage.
- Assisted in processing applications and renewals, maintaining accuracy in documentation and eligibility verification.
- Educated clients on enrollment procedures, enhancing user experience and promoting informed decision-making.
- Collaborated with team members to streamline client communication processes, improving response times and satisfaction levels.
Licensed Health Insurance Agent
True Coverage
07.2024 - 12.2024
- Educated clients on various health insurance plans and coverage options.
- Assisted in processing applications and managing client accounts efficiently.
- Conducted regular follow-ups to ensure client satisfaction and policy understanding.
- Utilized CRM software to track client interactions and maintain accurate records.
Customer Service Representative
Heritage Auctions
04.2023 - 04.2024
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Assisted in processing auction bids and payments, enhancing transaction efficiency.
- Collaborated with team members to address client concerns, fostering a positive service environment.
- Analyzed customer feedback to identify service gaps and recommend improvements.
Door-to-Door Sales Representative
Fluent Solar
08.2022 - 04.2023
- Generated leads through door-to-door engagement, effectively introducing solar solutions to potential customers.
- Educated homeowners on solar energy benefits, addressing concerns and promoting product advantages.
- Developed strong rapport with clients, enhancing customer satisfaction and fostering repeat business opportunities.
- Conducted market research to identify target neighborhoods, optimizing sales routes for efficiency and effectiveness.
Door-to-Door Sales Representative
Blue Raven Solar
09.2021 - 08.2022
- Trained and mentored new sales associates on product knowledge and sales techniques. Collaborated with team members to strategize sales approaches, sharing insights to improve overall performance.
- Maintained accurate records of customer interactions and sales progress using CRM tools for effective follow-up.
- Trained new representatives on best practices in door-to-door sales techniques and customer engagement strategies.
- Analyzed feedback from customers to refine sales pitch, ensuring alignment with client needs and preferences.
Education
No Degree -
Collin College
McKinney, TX04-2026
High School Diploma -
Plano Senior High
McKinney, TX04-2020
Skills
- ACLS
- BLS
- Emergency patient transport
- Medical equipment operation
- Trauma care
- Patient assessment techniques
- Environmental emergency response
- Oxygen therapy application
- Vital signs monitoring
- Seizure management techniques
- Calm under pressure
Certification
- National Registry Emergency Medical Technician (NREMT)
- Basic Life Support (BLS)
Timeline
Order Fulfillment Associate
Home Depot
07.2025 - Current
Health Insurance Agent
E-Telequote
12.2024 - 06.2025
Licensed Health Insurance Agent
True Coverage
07.2024 - 12.2024
Customer Service Representative
Heritage Auctions
04.2023 - 04.2024
Door-to-Door Sales Representative
Fluent Solar
08.2022 - 04.2023
Door-to-Door Sales Representative
Blue Raven Solar
09.2021 - 08.2022
No Degree -
Collin College
High School Diploma -
Plano Senior High