Hannah Bruns
Copperas Cove,TX
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with Number years in Type industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
10
10
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
Lubbock, TX
02.2025 - 06.2025
- Coordinated order processing to ensure timely and accurate fulfillment of customer requests.
- Managed inventory levels, optimizing stock organization for efficient picking and shipping operations.
- Trained new associates on warehouse procedures and safety protocols to enhance team performance.
- Implemented process improvements that reduced order turnaround time, increasing overall efficiency.
- Oversaw quality control measures, ensuring accuracy in order fulfillment and minimizing errors.
- Collaborated with cross-functional teams to resolve order discrepancies and improve customer satisfaction rates.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Followed procedures at all times for personal and team safety.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Cashier
Murphy USA Gas Station
Harker Heights, TX
10.2022 - 12.2023
- Addressed customer needs and made product recommendations to increase sales.
- Checked personal identifications during alcohol and tobacco sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Upsold additional products and services to customers, increasing revenue.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers complete purchases, locate items, and join reward programs.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Restocked and organized merchandise in front lanes.
Shift Leader
Sonic
02.2022 - 09.2022
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Cleaning Crew Member
Affordable House Cleaning
Copperas Cove, TX
05.2020 - 12.2020
- Replaced light bulbs and other electrical fixtures as needed.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Removed trash, debris and other waste materials from premises.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Provided assistance to other staff members with cleaning of difficult areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Shift Lead
SUBWAYRestaurants
01.2016 - 04.2020
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Maintained Number% injury rate during Number months of operation through advanced safety techniques.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Member/Delivery
808 Sales
Killeen, TX
01.2015 - 12.2015
- Helped to deliver loads as far as 30 miles from home location. With loading up from orgin point to unloading at destination point.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Followed corporate procedures to maintain company and customer data confidentiality.
Education
General -
Copperas Cove High School
Copperas Cove, TX05.2019
Skills
- Shift Work
- Job Assignments
- Customer Loyalty
- Reverse Logistics
- Food Safety and Sanitation
- Performance Goals
- Restaurant Operation
- Tracking Expenses
- Conflict Resolution
- Money Transfers
- Tool Preparation
Timeline
Order Fulfillment Associate
Home Depot
02.2025 - 06.2025
Cashier
Murphy USA Gas Station
10.2022 - 12.2023
Shift Leader
Sonic
02.2022 - 09.2022
Cleaning Crew Member
Affordable House Cleaning
05.2020 - 12.2020
Shift Lead
SUBWAYRestaurants
01.2016 - 04.2020
Team Member/Delivery
808 Sales
01.2015 - 12.2015
General -
Copperas Cove High School