Prentella Starks
Winder,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Order Fulfillment Associate
Amazon
Jefferson, GA
06.2024 - Current
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Utilized scanning equipment for picking, packing and shipping orders.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
Security Officer
Iidon Security Associates
Carrollton, TX
02.2024 - 06.2024
- Assisted in the development and implementation of security policies and procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Barista
STAR CONCESSIONS
Dallas-Fort Worth, TX
04.2021 - 02.2024
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers.
Warehouse Production Worker
Merch By Amazon
Carrolton, Texas
06.2020 - 04.2021
- Inspect Merchandise
- Pack and Ship Merchandise
- Print Operator.
Academy Trainer
Wal-Mart Supercenter
Bedford, TX
05.2019 - 06.2020
- Inventoried stock
- Scanned items for availability
- Loaded and unloaded shipments
- Train and supervise employees
- Track employee performance
- Constructed displays.
Shift Manager
McDonald's
Bedford, TX
05.2016 - 05.2019
- Took orders
- Train and supervise employees
- Balanced cash drawer
- Processed card transactions
- Provided excellent customer service
- Enter sales for the night.
Education
High school diploma or GED -
Harmony Grove High School
05.2015
Skills
- Warehouse experience
- Shift Management
- Shipping & Receiving
- Friendly and Outgoing
- Professional communication
- Leadership experience
- Attention to detail
- Beverage Preparation
- Exceptional Customer Service
- Product Upselling
- Speedy and Efficient
Timeline
Order Fulfillment Associate
Amazon
06.2024 - Current
Security Officer
Iidon Security Associates
02.2024 - 06.2024
Barista
STAR CONCESSIONS
04.2021 - 02.2024
Warehouse Production Worker
Merch By Amazon
06.2020 - 04.2021
Academy Trainer
Wal-Mart Supercenter
05.2019 - 06.2020
Shift Manager
McDonald's
05.2016 - 05.2019
High school diploma or GED -
Harmony Grove High School
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