Shannon copeland
Rusk,Texas
Summary
Dynamic leader with a proven track record at Take 5 Oil Change, adept in operations management and team development. Excels in creating strategies that enhance profitability and customer service management. Skilled in POS systems and talent recruitment, achieving significant improvements in staff performance and store efficiency. Passionate about driving success and fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate
Cavenders Wharehouse
08.2025 - 02.2026
- Coordinated order picking and packing processes to ensure timely shipment.
- Implemented inventory management systems to track stock levels efficiently.
- Trained new associates on safety protocols and operational procedures.
- Streamlined order processing workflows, reducing turnaround times significantly.
- Fostered a collaborative environment among team members to enhance productivity and morale.
Key Holder
Oreilly Auto Parts
01.2025 - 08.2025
- Managed daily store operations and ensured compliance with company policies.
- Assisted in training new employees on product knowledge and customer service standards.
- Maintained inventory accuracy through regular stock checks and restocking procedures.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw cash handling processes, ensuring accurate transactions and record-keeping.
- Implemented visual merchandising strategies to enhance product presentation and sales appeal.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Store Manager
Take 5 Oil Change
08.2023 - 07.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Assistant Manager
Take 5 Oil Change
02.2023 - 08.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Sales Associate
Harbor Freight
04.2022 - 02.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Department Head Pets
Atwoods
01.2022 - 04.2022
- I am responsible for inventory and maintenance of the pets department, insuring standards are maintained and progress is made
- I was cross trained on the register and other aspects of the store
- Developed and implemented departmental goals, objectives, policies and procedures.
- Conducted performance evaluations of staff and provided guidance for improvement.
- Oversaw day-to-day operations, including budgeting, personnel management and resource allocation.
Bail Agent
Aggieland
11.2019 - 09.2021
- I was responsible for all incoming bail inquiries, monetary transactions, title paperwork when applicable, writing bonds (both insurance and surety), pick up and delivery of clients, surrenders (17.16 and 17.19) research, address changes, check-ins, client upkeep and updates, and social media
Education
Some College (No Degree) - Law
A.C.I
Arlington, TXSkills
- Hourly shift management
- Operations Management
- Talent Recruitment
- Supply Ordering
- Project Management
- Team Development
- POS Systems
- Store Merchandising
- Store operations oversight
- Employee Training
- Retail Inventory Management
- Customer Service Management
- Personnel development
- Promotional planning
- Shift Scheduling
- Team Building and Leadership
- Team leadership and coaching
- Staff Management
- Opening and closing procedures
- Recruiting and Hiring
- Strategic thinker
- Time management
- Inventory management
- Team collaboration
- Workload prioritization
- Safety compliance
References
References available upon request.
Education and Training
other
Timeline
Order Fulfillment Associate
Cavenders Wharehouse
08.2025 - 02.2026
Key Holder
Oreilly Auto Parts
01.2025 - 08.2025
Store Manager
Take 5 Oil Change
08.2023 - 07.2024
Assistant Manager
Take 5 Oil Change
02.2023 - 08.2023
Sales Associate
Harbor Freight
04.2022 - 02.2023
Department Head Pets
Atwoods
01.2022 - 04.2022
Bail Agent
Aggieland
11.2019 - 09.2021
Some College (No Degree) - Law
A.C.I