Louis Heitkotter Nowell
Springfield,MO
Summary
Dynamic and detail-oriented medical professional with experience excelling in patient care and critical thinking. Proven ability in airway management and equipment calibration, enhancing patient safety and comfort. Recognized for exceptional active listening skills, fostering strong patient relationships and improving overall care quality.
Professional and experienced healthcare support specialist with strong focus on patient care and clinical operations. Skilled in medical procedures, patient interaction, and administrative tasks. Known for effective teamwork, adaptability, and achieving results in dynamic environments. Reliable and flexible, ensuring seamless collaboration and optimal outcomes.
Overview
7
7
years of professional experience
Work History
Medical Assistant Apprentice
Jordan Valley Health
11.2025 - Current
- Currently enrolled in an apprenticeship program. Seeking my CCMA
- Externship current working with substance use disorder population
- Duties include rooming patients and taking vital signs before seen by provider
Driver
MTM Transportation
06.2023 - Current
- Navigated diverse routes efficiently to ensure timely passenger arrivals.
- Maintained high customer satisfaction through friendly service and prompt communication.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
Patient Care Coordinator
Mercy Hospital Springfield
05.2024 - 12.2024
- Coordinated patient appointments and managed scheduling logistics to optimize clinic workflow.
- Assisted patients with insurance verification and financial inquiries, ensuring a smooth admission process.
- Provided exceptional customer service by addressing patient concerns and resolving issues efficiently.
- Implemented electronic health record (EHR) updates, improving access to patient information for clinical staff.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Nurse Assistant
Cox Health Systems
08.2022 - 05.2024
- Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs, documenting changes to support effective patient assessments and treatment plans.
- Provided support in administering medications under supervision, adhering to safety protocols and guidelines.
- Educated patients on basic health management and recovery strategies to promote wellness and independence.
SSA/Anesthesia Technician
Cox Health South
03.2021 - 06.2022
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, plus carts and emergency airway bags.
- Performed blood gas analysis, using blood gas analyzing and centrifuge equipment to monitor and determine carbon dioxide, sodium, pH and oxygen saturation in patients.
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
- Assisted in preparing and maintaining anesthesia equipment for surgical procedures.
EKG Technician II
Cox Health South
01.2020 - 03.2021
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Communicated with healthcare workers and physicians concerning test results.
- Interpreted and analyzed EKG results, providing timely feedback to healthcare teams.
- Conducted EKG tests to monitor patients' heart functions and detect abnormalities.
EVS Technician
Cox Health South
07.2019 - 01.2020
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Conducted routine cleaning and disinfection of patient areas to maintain a safe environment.
- Developed checklists and schedules for thorough inspections, enhancing overall cleanliness standards.
Education
Bachelor of Science - Social Work
Capella University
Minneapolis, MN2030
Pharmacy Technician - Pharmacy Technician
Penn Foster Career School
Scranton, PA01.2009
Technology - EKG
Independence University
Salt Lake City, UT12.2007
GED -
Department of Education
Oklahoma City, OK01.1986
Skills
- Active Listening
- Critical Thinking
- Vital signs monitoring
- HIPAA compliance
- Strong communication skills
- Medical terminology
- Reliable team player
- Direct patient care
- Compassionate
Timeline
Medical Assistant Apprentice
Jordan Valley Health
11.2025 - Current
Patient Care Coordinator
Mercy Hospital Springfield
05.2024 - 12.2024
Driver
MTM Transportation
06.2023 - Current
Nurse Assistant
Cox Health Systems
08.2022 - 05.2024
SSA/Anesthesia Technician
Cox Health South
03.2021 - 06.2022
EKG Technician II
Cox Health South
01.2020 - 03.2021
EVS Technician
Cox Health South
07.2019 - 01.2020
Bachelor of Science - Social Work
Capella University
Pharmacy Technician - Pharmacy Technician
Penn Foster Career School
Technology - EKG
Independence University
GED -
Department of Education