Shaniya Jones
Dolton,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in interacting with people in the medical or sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and patients. Motivated to maintain customer/patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Medical Assistant Apprentice
Rush Medical Group
Chicago, IL
08.2022 - Current
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Food Delivery Driver
DoorDash
Chicago, IL
07.2020 - 08.2022
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Customer Service Representative
Wayfair
Dolton, IL
08.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
Cashier
Target
Chicago, IL
08.2017 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
High School Diploma -
Thornton Township High School
Harvey, IL 08.2014 - 05.2018
Skills
Medical office administration
Timeline
Medical Assistant Apprentice
Rush Medical Group
08.2022 - Current
Customer Service Representative
Wayfair
08.2021 - 03.2022
Food Delivery Driver
DoorDash
07.2020 - 08.2022
Cashier
Target
08.2017 - 01.2019
High School Diploma -
Thornton Township High School
08.2014 - 05.2018
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