LOUIS H. PEPE
San Diego,CA
Summary
Experienced education and customer service professional with a strong background in special education, student support, classroom assistance, retail, cash handling, hospitality, and community services. Experienced in supporting students with disabilities through individualized and small-group instruction, behavioral and instructional data collection, implementation of Behavior Intervention Plans, classroom support, and collaboration with teachers. Also brings extensive experience in customer-facing environments, POS systems, inventory, sanitation, and fast-paced. Proven track record of effective communication with both customers and educators to address needs and enhance overall experiences.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
17
17
years of professional experience
Work History
CLERK
SHELL GAS STATION
San Diego, California
03.2025 - Current
- Provided friendly, professional customer service to customers purchasing fuel and convenience-store merchandise.
- Operated the cash register and point-of-sale system; processed cash, credit/debit, and other transactions accurately.
- Ensured accuracy of cash drawer by adhering to established cash handling and transaction processing procedures.
- Assisted customers with fuel-pump questions and general requests while maintaining a clean, organized sales area.
- Stocked and replenished beverages, snacks, tobacco and other convenience-store merchandise; rotated and organized products.
- Checked identification and followed store policies for age-restricted merchandise.
- Maintained cleanliness and sanitation of cashier area, sales floor, restrooms, and other assigned areas.
- Maintained store and customer areas for safety, cleanliness, and potential loss-prevention concerns; reported issues to management.
- Handled customer questions and concerns courteously and efficiently in a busy, fast-paced environment.
- Greeted customers at Shell gas station and answered service questions.
- Executed cash transaction processes efficiently during shifts., card, and lottery transactions at register.
- Reconciled cash drawer and prepared daily sales reports.
SPECIAL EDUCATION PARAPROFESSIONAL TEACHER
THE INSTITUTE FOR EFFECTIVE EDUCATION
San Diego, CA
08.2023 - 05.2025
- Supported students with disabilities in meeting instructional, educational, behavioral, social-emotional, and personal needs through direct classroom assistance.
- Implements Behavior Intervention Plans and supports students with behavioral, social-emotional, and classroom needs.
- Provides direct classroom support to students with disabilities, helping meet instructional, educational, behavioral, social-emotional, and personal needs.
- Implemented Behavior Intervention Plans to address students' behavioral, social-emotional, and classroom challenges effectively.
- Collaborated with teachers to relay student issues, needs, progress, and parent-related information, ensuring coordinated support.
- Assist with daily lesson-plan materials, classroom activities, food, supplies, equipment, technology, and transitions.
- Assisted students with physical and personal needs, including feeding, toileting, lifting, mobility, hygiene, and language translation.
- Ensured classroom and cafeteria environment was safe and sanitary to promote student health and learning.
- Completed Safety Response Training to effectively respond to emergencies and support student safety.
SHELTER WORKER / IEM / KLAP6
CROWNE PLAZA MIGRANT SHELTER
San Diego, CA
04.2022 - 09.2023
- Welcomed guests, facilitated meal and snack service, managed inventory distribution, and supported administrative tasks to enhance shelter operations.
- Maintained safe and clean shelter spaces and vehicles while following health and safety procedures.
- Addressed guest requests promptly and communicated effectively with guests, volunteers, and staff to foster a collaborative environment.
- Handled guest requests efficiently and communicated clearly and professionally with guests, volunteers, and staff.
- Welcomed guests, supported meal and snack service, distributed inventory, and assisted with administrative duties.
- Monitored common areas to maintain safety, order, and a respectful shelter environment.
- Provided meals, bedding, and essential supplies to resident families and individuals, ensuring their basic needs were met for comfort and security.
- Worked effectively in a fast-paced environment while completing multiple tasks within required timelines.
GROCERY DEPARTMENT ASSISTANT MANAGER / WINE DEPARTMENT ASSISTANT MANAGER
JENSEN'S FINEST FOODS
San Diego, CA
01.2020 - 02.2022
- Supervised a six-member grocery department team, delegated tasks, and promoted teamwork and customer service.
- Managed inventory, sales trends, product displays, vendor relationships, and wine ordering.
- Managed inventory, analyzed sales trends, optimized product displays, nurtured vendor relationships, and coordinated wine ordering.
- Reviewed and resolved differences between accounting information and cash tills; handled returns, refunds, and customer complaints.
- Maintained clean facilities and strong customer-service standards.
- Supported department operations at Jensen's Finest Foods with daily clerical and floor tasks.
- Coordinated stock rotation, labeling, and date checks to ensure product freshness and compliance across grocery department shelves.
- Assisted customers with product locations, special requests, and store policies.
- Prepared and updated department displays, signage, and merchandise changes to enhance customer engagement and store aesthetics.
BUSSER / SERVER
CHARLES AND DINORAH'S @ THE PEARL HOTEL
San Diego, CA
01.2018 - 01.2020
- Greeted customers and provided table service, addressing concerns to enhance guest satisfaction and support food and beverage operations.
- Relayed food orders accurately and served food and drinks while handling payments and maintaining a professional appearance.
- Accurately relayed food orders, served food and drinks, handled money, and maintained a professional appearance.
- Cleared and reset dining tables at Charles and Dinorah's in The Pearl Hotel, ensuring a clean and welcoming environment for guests.
- Reset tables with clean linens, silverware, glassware, and condiments.
- Assisted servers with guest requests and dining room support.
- Removed used plates, glassware, and utensils from dining tables to maintain cleanliness.
- Restocked service stations with napkins, utensils, and supplies.
DINING ROOM / KITCHEN / CONFERENCE STAFF
EXECUTIVE SERVICES, CITIGROUP
Armonk, NY
01.2010 - 01.2020
- Provided high-level dining and conference services, including plated, buffet, a la carte, and off-site catering.
- Prepared meeting rooms by arranging furniture and equipment, stocking, cleanup, conference conversions, coffee/tea service, and bar service.
- Upheld professional service standards while collaborating with diverse, multilingual staff to enhance guest experience.
BARTENDER / CIGAR SALES
CUBAN CIGAR FACTORY
San Diego, CA
01.2015 - 01.2017
- Operated a POS system, processed sales, stocked products, maintained the bar, and handled opening/closing procedures.
- Delivered table service and customer assistance in fast-paced, small-team environment, enhancing guest satisfaction.
- Prepared cocktails and classic drinks for cigar lounge guests
- Served beverages while maintaining polished service at upscale Cuban Cigar Factory venue
- Served beverages while maintaining polished service at an upscale Cuban Cigar Factory venue
- Verified guest identification to ensure compliance with age restrictions for alcohol service. and followed responsible alcohol service procedures
- Checked guest identification and followed responsible alcohol service procedures
- Recommended spirits, cigars, and beverage pairings to elevate guest experience and support informed choices.
CREW MEMBER / TRAINER
TRADER JOE'S
Oakland, CA
01.2014 - 01.2015
- Operated POS systems and cash registers while providing warm checkout service.
- Stocked and rotated products, managed sales floor, assisted with inventory, and staged product to ensure optimal presentation.
- Trained new employees and facilitated opening, closing, and mid-shift operations to support smooth store functionality.
CREW MEMBER
TRADER JOE'S
Danbury, CT
01.2012 - 01.2014
- Operated POS systems and cash register, stocked and rotated products, assisted with inventory, and staged products.
- Completed safety and new-employee orientation training, ensuring compliance and responding professionally to management requests.
- Greeted Trader Joe's shoppers and provided friendly checkout support.
- Stocked shelves with Trader Joe's products and rotated merchandise.
- Bagged groceries and organized carts for efficient store service.
HOST / BARBACK
EMPIRE SZECHUAN
Bethel, CT
01.2010 - 01.2010
- Greeted guests, managed reservations and phone calls to enhance guest experience and support bar operations.
- Prepared tables and coordinated with staff to ensure timely service and improve customer satisfaction.
- Greeted guests at EMPIRE SZECHUAN with warm, professional first impressions.
- Managed waitlist and seating flow for dining room and private tables.
- Answered phone calls and relayed reservation details to kitchen staff.
Education
Bethel High School
Bethel, CTAlabama A&M University
Huntsville, ALWestern Connecticut State University
Danbury, CTCalifornia State University-East Bay
Hayward, CASkills
- Retail Operations
- Cash Handling & POS
- Inventory & Stocking
- Customer Service
- Sanitation & Safety
- Hospitality
- Communication
- Teamwork
- Adaptability
- Ethics & Accountability
- Special Education Support
- Classroom Assistance
- Behavior Support
- Instructional Data Collection
- Student Supervision
- Individualized Instruction
ADDITIONAL SKILLS & INTERESTS
Sports broadcasting, TV production, Journalistic writing, Baseball/Basketball/Swimming, Strength and conditioning, Lifeguard training, Political science
Timeline
CLERK
SHELL GAS STATION
03.2025 - Current
SPECIAL EDUCATION PARAPROFESSIONAL TEACHER
THE INSTITUTE FOR EFFECTIVE EDUCATION
08.2023 - 05.2025
SHELTER WORKER / IEM / KLAP6
CROWNE PLAZA MIGRANT SHELTER
04.2022 - 09.2023
GROCERY DEPARTMENT ASSISTANT MANAGER / WINE DEPARTMENT ASSISTANT MANAGER
JENSEN'S FINEST FOODS
01.2020 - 02.2022
BUSSER / SERVER
CHARLES AND DINORAH'S @ THE PEARL HOTEL
01.2018 - 01.2020
BARTENDER / CIGAR SALES
CUBAN CIGAR FACTORY
01.2015 - 01.2017
CREW MEMBER / TRAINER
TRADER JOE'S
01.2014 - 01.2015
CREW MEMBER
TRADER JOE'S
01.2012 - 01.2014
DINING ROOM / KITCHEN / CONFERENCE STAFF
EXECUTIVE SERVICES, CITIGROUP
01.2010 - 01.2020
HOST / BARBACK
EMPIRE SZECHUAN
01.2010 - 01.2010
Bethel High School
Alabama A&M University
Western Connecticut State University
California State University-East Bay