Louis J De Salvia
Holiday,Fl
Summary
Proactive and positive professional skilled in delivering outstanding client and executive services. Thrives in fast-paced, detail-oriented environments with a proven track record of success in corporate and client support. Proficient in CRM systems and experienced in logistical workforce management, contributing effectively to account development efforts.
Overview
30
30
years of professional experience
Work History
Global case manager
United Healthcare Global
07.2020 - Current
- - Emergency case management for Fortune500 companies
- - Coordinated travel, clinical and financial logistics, in case management
Travel manager/project manager
ATG Corporate Global Travel services
01.2013 - 03.2020
- - Strategic project and budget management for Merck/EMD Serono
- - Forecasted and budgeted international corporate travel
Executive Client/Travel manager/project manager
American Express, Global Business Travel Operations
01.1995 - 01.2013
- - Supported/Provided client support and compliance for Fortune500 companies
- - Workforce management for the VIP category of service level
- - Assessed vendor support and maintained American Express’s preferred suppliers while considering the needs of the client and the account
- - Maintained relationships with the account management
- - Liaison between Amex account management and client management
- - Trained new colleagues on company software in classroom and telecommute environments
- - Devised and implemented CAD(Comprehensive Account Development), companywide, which enhanced the client/agent experience
- - Coordinated logistics in the successfully transitioning of ETS(Emergency Travel Service) from Dearborn, MI
- To Tampa Fl
- While maintaining statical integrity
- - Workforce management for office closure transition to telecommute
- - Evaluated, transitioned and closed5 US based offices while considering employee relations and financial integrity
Education
Bachelor of Science - Business Managment
07-1995
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Global case manager - United Healthcare Global
07.2020 - Current
Travel manager/project manager - ATG Corporate Global Travel services
01.2013 - 03.2020
Executive Client/Travel manager/project manager - American Express, Global Business Travel Operations
01.1995 - 01.2013
Pace University - Bachelor of Science, Business Managment
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