LOUIS JEFFERSON
Wichita Falls,TX
Summary
IT professional with 20 years of experience prepared to drive organizational success in senior management roles. Recognized for delivering strategic IT solutions and driving operational improvements. Known for fostering collaborative team environments and adapting to changing business needs. Proficient in project management and strategic planning.
Overview
17
17
years of professional experience
Work History
Senior Director of IT
Healing Hands Health Care
Wichita Falls, TX
03.2024 - Current
- Developed and executed IT strategy aligned with business goals, providing leadership to the IT team and overseeing infrastructure design, implementation, and optimization.
- Managed IT projects, ensuring timely, budget-compliant delivery, while driving digital transformation initiatives and collaborating with leadership to meet technology needs.
- Established IT governance frameworks, mitigated cybersecurity risks, ensured compliance with HITECH and HIPAA, and trained staff on cybersecurity best practices.
- Administered Security Risk Assessments
- Help administer Microsoft 365 Security for the organization.
Director of IT
Healing Hands Health Care
Wichita Falls, TX
10.2023 - 03.2024
- Developed and executed IT strategy aligned with business goals, leading the IT team and overseeing infrastructure design, implementation, and maintenance.
- Ensured system security and data integrity through best practices, security policies, and evaluation of emerging technologies to improve operational effectiveness.
- Managed IT budgets, resources, and vendor relationships while maintaining healthcare IT policies for HIPAA and HITECH compliance, driving continuous improvement.
Network Analyst
City of Wichita Falls
Wichita Falls, TX
09.2017 - 10.2023
- Administered HP servers through lifecycle procurement, deployment, configuration, patch management, and P2V transitions, ensuring optimal server performance.
- Managed backup processes with Cohesity, licenses (Windows Server OS, SQL, CALs), and Microsoft Active Directory tasks, including user and group management, Group Policy, and DNS maintenance.
- Collaborated with the network team, IT admins, and system analysts on server upgrades, network hardware deployment, and server documentation, using Powershell scripting for automation.
Systems Analyst
City of Wichita Falls
Wichita Falls, TX
09.2014 - 09.2017
- Provided day-to-day support for UC systems, including troubleshooting common issues and needs.
- Created UC reports for yearly analysis using SSRS and assisted with the AMI Meter System upgrade via ETL software.
- Configured users, permissions, and Cisco Finesse Call Queues for Munis and trained UC users on these systems.
- Administered Cisco VOIP, including user setup, phone configurations, route patterns, and emergency responder settings, while supporting City Works users in the Public Works Dept.
Database Application Analyst
City of Wichita Falls
Wichita Falls, TX
09.2012 - 09.2014
- Managed and maintained users and groups in City email (Gmail) and provided troubleshooting for email-related business processes.
- Created, trained users, and maintained web applications using Google Apps Script, JavaScript, and HTML.
- Provided support for Fleet Focus software, MyGov software, City Works sewer/water management, and Banner utilities, including troubleshooting and database updates.
- Participated in weekly meetings with staff to discuss ongoing projects and ensured customer rate changes were applied per city ordinances.
Programmer Analyst
Wichita Falls ISD
Wichita Falls, TX
03.2009 - 09.2012
- Provided support for TEAMS and Skyward software, analyzing data, training users, and contributing to the migration from TEAMS to Skyward.
- Created and deployed DB2 architecture components for ETL processes, developed reports, and optimized queries for improved performance.
- Participated in project meetings, generated DDL scripts for database modifications, ran nightly backups, and collaborated with staff to improve business processes.
Education
Security + -
Comptia
11.2024
Server + - undefined
Comptia
10.2022
Bachelor of Business Information Systems -
Midwestern State University
Wichita FallsSkills
- IT budgeting
- IT procurement
- Help desk management
- Application support
Timeline
Senior Director of IT
Healing Hands Health Care
03.2024 - Current
Director of IT
Healing Hands Health Care
10.2023 - 03.2024
Network Analyst
City of Wichita Falls
09.2017 - 10.2023
Systems Analyst
City of Wichita Falls
09.2014 - 09.2017
Database Application Analyst
City of Wichita Falls
09.2012 - 09.2014
Programmer Analyst
Wichita Falls ISD
03.2009 - 09.2012
Server + - undefined
Comptia
Security + -
Comptia
Bachelor of Business Information Systems -
Midwestern State University