LOUIS JEFFERSON
Wichita Falls
Summary
IT leader with a track record of implementing governance policies that enhance operational consistency and compliance. Skilled in optimizing onboarding and offboarding processes in collaboration with HR, ensuring efficient resource management and security. Committed to fostering teamwork and driving continuous improvement through data-driven decision-making.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Senior Director of IT
Healing Hands Health Care
03.2024 - Current
- Led the design and standardization of the IT onboarding process, ensuring secure and efficient provisioning of systems, access controls, and equipment for new employees.
- Developed and implemented IT governance policies and procedures, including Employee Onboarding, Acceptable Use Policy (AUP), Equipment Return Policy, and IT Asset Inventory Management, improving operational consistency and compliance.
- Partnered with HR and leadership to implement structured employee offboarding procedures, reducing security risk and improving equipment return rates.
- Established and enforced IT asset lifecycle management practices, enhancing equipment tracking and accountability during employee offboarding.
- Mentored and developed IT team members through regular one-on-one meetings and performance coaching, fostering professional growth and enhancing departmental capability.
- Conducted weekly strategic discussions with IT staff to review operational metrics, identify trends, and promote data-driven decision-making.
- Improved cross-department collaboration by aligning IT operational policies with HR and organizational compliance requirements.
Director of IT
Healing Hands Health Care
10.2023 - 03.2024
- Executed IT strategy aligned with business goals, led IT team, and oversaw infrastructure design, implementation, and maintenance to support organizational objectives.
- Ensured system security and data integrity through best practices and security policies, evaluating emerging technologies that enhanced operational effectiveness.
- Managed IT budgets, resources, and vendor relationships while ensuring compliance with healthcare IT policies for HIPAA and HITECH, fostering continuous improvement.
Network Analyst
City of Wichita Falls
09.2017 - 10.2023
- Administered 140 HP servers through lifecycle procurement, deployment, configuration, patch management, and P2V transitions, ensuring optimal server performance.
- Managed backup processes with Cohesity, overseeing licenses (Windows Server OS, SQL, CALs) and executing Microsoft Active Directory tasks, including user and group management, Group Policy, and DNS maintenance to ensure data integrity.
- Collaborated with network team, IT admins, and system analysts on server upgrades and network hardware deployment, creating comprehensive server documentation and utilizing Powershell scripting for automation to streamline processes.
Systems Analyst
City of Wichita Falls
09.2014 - 09.2017
- Administered Cisco VOIP, including user setup, phone configurations, route patterns, and emergency responder settings, while supporting City Works users in the Public Works Dept.
- Configured users and permissions, set up Cisco Finesse Call Queues for Munis, and trained UC users on system functionalities.
- Developed UC reports for annual analysis using SSRS and facilitated AMI Meter System upgrade via ETL software.
- Supported UC systems through daily troubleshooting of common issues, enhancing user experience.
Database Application Analyst
City of Wichita Falls
09.2012 - 09.2014
- Managed and maintained users and groups in City email (Gmail), providing troubleshooting support to enhance email-related business processes.
- Created, trained users, and maintained web applications using Google Apps Script, JavaScript, and HTML.
- Troubleshot and updated databases for Fleet Focus, MyGov, City Works sewer/water management, and Banner utilities, improving system reliability and data accuracy.
- Participated in weekly meetings with staff to discuss ongoing projects, ensuring timely application of customer rate changes per city ordinances.
Programmer Analyst
Wichita Falls ISD
03.2009 - 09.2012
- Created and deployed DB2 architecture components for ETL processes, developed reports, and optimized queries for improved performance.
- Supported TEAMS and Skyward software by analyzing data, training users, and facilitating migration from TEAMS to Skyward.
- Participated in project meetings, generated DDL scripts for database modifications, ran nightly backups, and collaborated with staff to enhance business processes.
Education
Bachelor of Business Information Systems -
Midwestern State University
Wichita FallsSkills
- IT governance
- IT operations management
- IT budgeting
- Security compliance
- Cyber Security Analysis
- Asset management
- IT purchasing
- Application support
Volunteer work
Media Ministry at Eastside Faith Center Church
Certification
CYSA +
Timeline
Senior Director of IT
Healing Hands Health Care
03.2024 - Current
Director of IT
Healing Hands Health Care
10.2023 - 03.2024
Network Analyst
City of Wichita Falls
09.2017 - 10.2023
Systems Analyst
City of Wichita Falls
09.2014 - 09.2017
Database Application Analyst
City of Wichita Falls
09.2012 - 09.2014
Programmer Analyst
Wichita Falls ISD
03.2009 - 09.2012
Bachelor of Business Information Systems -
Midwestern State University