Louis Kropf, PMP
Woodbury,MN
Summary
Highly effective IT project manager seeking an opportunity to advance my career at Hennepin County, drawing upon +3 years of experience managing projects and people and proven track record to deliver complicated projects in tech.
Overview
7
7
years of professional experience
Work History
IT Project Manager I
Hennepin County
Minneapolis, MN
10.2023 - Current
- Successfully managing 4 projects for non-IT lines of business
- Delivered an enterprise software development project in record time for a complex line of business
- Effectively managing relationship of lines of business with the information technology department
Talent Operations Lead
Viqtory, Inc
Remote
11.2022 - 10.2023
- Built a new $300k per year revenue stream onto an existing marketing company.
- Built & automated candidate acquisition pipeline and recruiting infrastructure.
Project Manager
Assured LogIQ
Remote
08.2022 - 01.2023
- Freelance work assisting with operational strategy & overall business development of cybersecurity, data analytics, & risk advisory government contractor start-up.
- Led procurement project for an applicant tracking system system, prepared budget for project, reviewed bids, & facilitated negotiations.
SaaS Operations Manager
Notarize, Inc. (DBA "Proof")
Remote
04.2020 - 07.2022
- Managed team of 46 customer-facing employees & 4 team leads providing 24/7 on-demand service delivery in SaaS. Managed contractor workforce operations.
- Managed software defect repair project within software development lifecycle that fixed projected +$100k/year losses in new product line.
- Led End-User Gap Analysis project that gave stakeholders and product team to insight on product opportunities to guide the implementation of the Contractor workforce launch project.
- Led the implementation project for a pilot program that helped modify the software product while yielding transaction 70% transaction error reduction for key enterprise clients.
SaaS Operations Team Lead
Notarize, Inc. (DBA "Proof")
Dallas, TX
11.2019 - 04.2020
- Managed Texas satellite office evening operations & led hybrid team of 15 customer-facing employees providing 24/7 on-demand service delivery in SaaS.
- Implemented continuous improvement projects that Increased agent average utilization 30%, slashed overall error rate 20%, & slashed error rate for key clients 70%.
SaaS Operations Specialist
Notarize, Inc. (DBA "Proof")
Dallas, TX
06.2019 - 11.2019
- Completed +1500 legally binding remote online notarization transactions. Provided direct service to escalated enterprise clients.
- Subject matter expert liaison between Notary Operations and Product Team on new product launches. Tested new product features and relayed feedback to product managers.
Community Engagement Coordinator
Geneva College
Beaver Falls, PA
08.2017 - 12.2017
- Senior internship project that coordinated group service projects for students to engage with at-risk community members in the local city.
Education
PMP Certification - Project Management Professional - Certification
Project Management Institute
Credential ID 338970612.2022
Bachelor of Arts - Philosophy and Religious Studies
Geneva College
Beaver Falls, PA12.2017
Timeline
IT Project Manager I
Hennepin County
10.2023 - Current
Talent Operations Lead
Viqtory, Inc
11.2022 - 10.2023
Project Manager
Assured LogIQ
08.2022 - 01.2023
SaaS Operations Manager
Notarize, Inc. (DBA "Proof")
04.2020 - 07.2022
SaaS Operations Team Lead
Notarize, Inc. (DBA "Proof")
11.2019 - 04.2020
SaaS Operations Specialist
Notarize, Inc. (DBA "Proof")
06.2019 - 11.2019
Community Engagement Coordinator
Geneva College
08.2017 - 12.2017
PMP Certification - Project Management Professional - Certification
Project Management Institute
Bachelor of Arts - Philosophy and Religious Studies
Geneva College