Madeline Reiter
Saint Charles,Missouri
Summary
Dynamic and team-oriented IT Project Manager with experience in asset management, risk mitigation and project leadership.
Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Project Manager I
QUES
06.2023 - Current
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Managed projects from procurement to commission.
- Wrote, updated and maintained project documentation.
- Took on additional role of IT Support/QA Team Lead, managing a team of 4 as an IT Support Desk and Quality Assurance team.
IT Quality Assurance and Support Specialist
QUES
02.2021 - 05.2023
- Conducted data review and preformed tests on features in development.
- Reviewed production processes and identified potential quality issues.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction with end users
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Team Member
Target
02.2020 - 01.2021
- Restocked supplies at work stations to help team members meet demands
- Selected, packed, and shipped customer orders
- Cleaned aisles, removed trash, and baled cardboard
- Operated Crown, Baler, Forklift, and Wave equipment to fabricate parts for assembly line
- Communicated regularly with external and internal customers to understand and meet their needs
Team Member
Target
10.2014 - 01.2020
- Restocked supplies at work stations to help team members meet demands
- Cleaned aisles, removed trash, and baled cardboard to assist with housekeeping requirements
- Selected, packed, and shipped customer orders
- Consulted with Team Leaders to provide guidance on best practices and business operations
- Communicated regularly with external and internal customers to understand and meet their needs
- Completed assigned tasks with little or no supervision
Technical Support Call Center Representative
Southeast Missouri State University
08.2014 - 05.2017
- Diagnosed technical issues, identifying, and implementing corrective solutions
- Guided users step-by-step through installations and technical fixes via phone call, email, and live chat
- Installed and performed minor repairs to software, following design or installation specifications
- Supported Student and Faculty by quickly investigating and resolving software issues
- Answered user inquiries regarding computer software operation to resolve problems
- Information Technology Dept
Loss Prevention Specialist
Six Flags Saint Louis
06.2010 - 10.2013
- Conducted surveillance on employees to identify theft and other concerns
- Identified and helped correct employee errors and policy violations affecting business operations and profits
- Gathered and documented evidence of theft and company violations to use in employee disciplinary actions and legal prosecutions
Education
General Education -
Southeast Missouri State University
Cape Girardeau, MO03.2021
High School Diploma -
Hillsboro High School
Hillsboro, MO05.2012
Skills
- Task prioritization
- Creative thinking
- Problem-solving
- Software testing
- Project scheduling
- Project development
- Scrum framework
Certification
- Certified Scrum Product Owner (CSPO) from the Scrum Alliance
Timeline
IT Project Manager I
QUES
06.2023 - Current
IT Quality Assurance and Support Specialist
QUES
02.2021 - 05.2023
Team Member
Target
02.2020 - 01.2021
Team Member
Target
10.2014 - 01.2020
Technical Support Call Center Representative
Southeast Missouri State University
08.2014 - 05.2017
Loss Prevention Specialist
Six Flags Saint Louis
06.2010 - 10.2013
- Certified Scrum Product Owner (CSPO) from the Scrum Alliance
General Education -
Southeast Missouri State University
High School Diploma -
Hillsboro High School
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