Louis Liggett

As a Certified Solutions Architect Associate, I have demonstrated expertise in supporting various sectors within the Worldwide Public Sector, particularly focusing on Federal Non-Profits. My role encompassed cross-vertical support for Non-Profit Organizations, Non-profit healthcare, and Federal Civilian verticals, where I managed compliance with government and non-profit business sector regulations. Additionally, I led specific vertical initiatives and sales mechanisms tailored to public sector customers.

In the realm of Trust and Security, I implemented and managed vertical mechanisms aimed at enhancing security measures to safeguard assets, data, and networks against cyber threats. This included deploying encryption techniques, access controls, and intrusion detection systems to maintain the integrity and confidentiality of sensitive information. I remained current with industry regulations such as GDPR, HIPAA, and PCI-DSS, ensuring organizational compliance through continuous monitoring and policy development.

Moreover, I served as the lead for the Generative Artificial Intelligence and Machine Learning Taskforce, directing Federal Non-Profit Generative AI initiatives and holding an ambassador level certification in Machine Learning and Artificial Intelligence. I managed a team of learning engineers and researchers to develop generative AI and machine learning services using AWS Bedrock, SageMaker, and related large language modules. This involved developing and executing plans for federal, state, and local government customers requiring machine learning-related services.
Furthermore, I held roles as the Supply Chain Mission Solution Program Coordinator for FedCiv and DOD customers, as well as the Global Acceleration Mission Solution Program Ambassador. In these capacities, I directed programs aimed at delivering mission-critical solutions and coordinated efforts across global resources.

In the sector of Data Center Engineering, I led initiatives such as the Global Filtration Standardization Program, focusing on sustainable air filtration solutions. Additionally, I managed the implementation of reliability-centered maintenance tools and standardized filter deployments across multiple regions.

Achievements / Impact:

• Mentored three employees in AWS technologies, showcasing leadership and expertise.
• Attained Ambassador level status in Machine Learning Artificial Intelligence technical community, recognized for expertise and contributions.
• Successfully managed sales efforts leading to annual revenue exceeding $135M.

As a seasoned Senior Program Manager, I have a proven track record of leading transformative initiatives in cloud infrastructure and application migration. Notable achievements include establishing a Cloud Center of Excellence business pillar and managing a project management team to coordinate the seamless transition of production and non-production datacenters into hybrid cloud environments.

I have successfully overseen application migration teams, ensuring efficient pre and post-migration optimization while developing guiding principles and data protection protocols for cloud migrations. Implementing guardrails and utilizing third-party products like site recovery manager, I have prioritized data security and encryption in transit.In addition, I have played a pivotal role in defining application release plans to bolster security vulnerability management and have facilitated vendor management services with key cloud providers such as Google, Azure, and AWS. Through strategic hiring and management of a diverse cloud team, including architects, migration coordinators, security operations personnel, and operations managers, I have ensured the successful execution of cloud initiatives.

Furthermore, I have coordinated yearly budgets for cloud operations, optimizing costs while maintaining operational excellence. My impactful contributions have led to the conversion of physical and virtual datacenters and applications into hybrid cloud environments, all while adhering to HIPAA regulations and stringent security protocols. This has resulted in a significant annual capital cost reduction of $3.5M, showcasing my ability to drive impactful change and deliver tangible results in complex program environments.

• Managed concurrent projects for Hybrid Data Center Migration, encompassing virtual servers, networking, firewall, and active directory services.
• Orchestrated change control services and resolution of help desk issues using ServiceNow.
• Led a team of architecture engineers, networking, infrastructure, and application Dev-Ops engineers in designing the proposed target environment.
• Monitored budget planning and controlled expenditures totaling $4.2M across both organizations.
• Directed application migration consultants in asset and application data collection and context building.
• Utilized migration tools such as Migration Factory, CloudEndure, and Site Recovery Manager.
• Collaborated with executive leadership on resource allocation, timeline, and cost management.
• Ensured successful migration events and optimized post-migration cloud expenditures, resulting in significant cost reductions.

Impact: Spearheaded a capital cost reduction of $1.2M by transitioning non-production environments to the cloud, saving additional datacenter contract penalty costs of $1M.

Carnival Cruise Lines - Senior Infrastructure Program Manager, Customer Experience, May 2018 – Nov 2019

• Oversaw infrastructure delivery projects within the OCEAN Innovation Center, including networking, satellite installation, compute and storage planning, legacy application integration, and video production services.
• Managed the infrastructure portion of a $12M budget for each of the 19 ships involved in the fleet.
• Established and managed a core team to define proof-of-concept scope and evaluation criteria.
• Coordinated the use of AWS and GCP cloud environments for compute infrastructure deployments and application distribution.
• Designed and managed the transition to Kubernetes (EKS) for application container management and IaaS migration using Terraform and Cloudformation.
• Coordinated post-deployment support services and managed vendor services team leaders.

Impact: Implemented PMO governance standards, cost reduction strategies, and enhanced communication, resulting in improved program deployments and cost savings of $1M per ship for compute infrastructure deployment and application integration.