Louis Lopez
New Rochelle,NY
Summary
Defined by both my professional background and adventurous spirit, I am in the process of transitioning my career from healthcare to pursuing a full-time role in the wine industry. This shift emphasizes my ability to leverage transferable skills from healthcare, showcasing adaptability, strong interpersonal communication, and a profound grasp of the world of wine.
Overview
9
9
years of professional experience
Work History
Sales Associate (Part-Time)
Station Plaza Wine And Spirits
11.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Mental Health Worker
NewYork-Presbyterian Behavioral Health Center
01.2018 - Current
- Directed and supervised the daily operations of a therapeutic milieu on a 22-bed inpatient unit, overseeing a team of Mental Health Workers.
- Built strong and trusting relationships with clients to foster a supportive environment.
- Conducted training sessions for staff on mental health awareness and effective communication.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Adapted to dynamic and fast-paced environments in various mental health settings.
Psychiatric Technician
Phelps Memorial Hospital
01.2015 - 01.2018
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Demonstrated effective leadership in crisis situations, coordinating staff responses and interventions.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
Skills
- Customer Needs Assessment
- Merchandising Understanding
- Exceptional Customer Service
- Conflict Resolution
- Relationship Building
- Teamwork and Collaboration
- Flexible Schedule
- Product Sales
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate (Part-Time)
Station Plaza Wine And Spirits
11.2023 - Current
Mental Health Worker
NewYork-Presbyterian Behavioral Health Center
01.2018 - Current
Psychiatric Technician
Phelps Memorial Hospital
01.2015 - 01.2018
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