Louis Martinez
South Houston
Summary
Adept at technical consulting and problem-solving. I significantly enhanced customer satisfaction and efficiency at PPG Industrial Coatings through innovative solutions and effective technical support. My ability to multitask and strategic planning skills led to improved quality assurance across multiple roles, showcasing reliability and a strong aptitude for quality control.
Knowledgeable Tech Service with solid background in providing technical support and troubleshooting complex issues. Adept at resolving client concerns and implementing solutions that enhance system performance. Demonstrated expertise in problem-solving and customer service.
Technical professional with proven track record in delivering effective technical support and resolving issues efficiently. Known for strong focus on team collaboration and achieving optimal results. Reliable and adaptable, with proficiency in troubleshooting and client communication.
Overview
31
31
years of professional experience
Work History
Field Technical Service
PPG Industrial Coatings
10.2010 - Current
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Conducted regular training sessions for team members on new technologies and industry best practices.
- Implemented innovative approaches to problem-solving, resulting in increased efficiency and faster resolution times.
- Worked closely with sales teams to provide pre-sales technical support, improving win rates for complex deals.
Quality Control Inspector
Team Industrial Services Inc.
10.2007 - 11.2009
- Painted surfaces using brushes, spray guns, and paint rollers.
- Assisted in the training of new team members, sharing knowledge about best practices for industrial painting applications.
- Prepared surfaces for painting by cleaning, sanding, and masking to achieve optimal results.
- Selected appropriate coatings based on specific job requirements, maximizing performance and durability while minimizing environmental impact.
- Maintained painting equipment in excellent condition, ensuring optimal performance and minimal downtime.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Quality Control Inspector
Boccard Industries
02.2007 - 03.2009
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Quality Control Inspector
ProTherm
03.2005 - 04.2006
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Warehouse Worker, Batch Maker, Technical Service
Unicoat Technology
02.1994 - 03.2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Optimized storage space, rearranging items to better utilize available square footage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
No Degree - NACE Level 1 Coating Inspector
NACE
Katy, TX03-1999
High School Diploma -
South Houston High School
South Houston, TX07-1992
Skills
- Technical consulting
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Strategic Planning
- Quality Assurance
- Problem-solving aptitude
- Technical Support
Languages
Spanish
Native or Bilingual
Timeline
Field Technical Service
PPG Industrial Coatings
10.2010 - Current
Quality Control Inspector
Team Industrial Services Inc.
10.2007 - 11.2009
Quality Control Inspector
Boccard Industries
02.2007 - 03.2009
Quality Control Inspector
ProTherm
03.2005 - 04.2006
Warehouse Worker, Batch Maker, Technical Service
Unicoat Technology
02.1994 - 03.2006
No Degree - NACE Level 1 Coating Inspector
NACE
High School Diploma -
South Houston High School
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