Louis Mione
Hershey,PA
Summary
Organized Operations Lead/Mech-II with years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate government and company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment and management for optimal cost balance and CRM.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Lead
UGI
2023.09 - Current
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed daily operations, ensuring timely delivery of high-quality products and services to customers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Implemented risk mitigation strategies, resulting in reduced downtime and enhanced business continuity.
- Drove process improvement initiatives that led to increased efficiency and streamlined procedures across multiple departments.
- Devised and implemented processes and procedures to streamline operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Mech-II/Utility Service
UGI
2013.08 - 2023.09
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced team performance by providing effective training on company policies and procedures.
- Promoted a safe and clean work environment through diligent adherence to health and safety regulations.
- Established strong relationships with customers, leading to increased trust and loyalty.
- Collaborated with team members to ensure optimal service quality for all customers.
- Assisted customers with various inquiries, resolving issues quickly and efficiently.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Contributed positively to the workplace culture by participating in team-building activities and offering support to colleagues when needed.
- Upheld company standards of excellence through consistent delivery of high-quality services.
- Boosted overall productivity by taking initiative in completing tasks efficiently without compromising quality.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Recognized for outstanding performance as a Service Worker through various positive evaluations from supervisors.
- Participated in ongoing professional development opportunities such as workshops or seminars which led to enhanced job competencies.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Completed monthly assessments and updated documentation.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Participated in regular meetings with team members to discuss company updates.
- Facilitated smooth communication between customers, coworkers, and management through clear verbal and written interactions.
- Inspected and adjusted work performed to meet expectations.
- Answered customers' questions, recommended items, and recorded order information.
Mech-II/Utility Service
UGI
2015.08 - 2020.09
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Meter Reader
UGI
2013.01 - 2015.08
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
- Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Streamlined the meter reading process by regularly updating company databases with accurate information.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Conducted quality control assessments on newly installed meters, verifying proper functionality before releasing them into active service routes.
- Demonstrated exceptional adaptability by quickly learning new software systems and processes as company needs evolved.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Trained new meter readers to apply best practices and comply with safety procedures.
Laborer
Titan Construction And Maintenance
2010.05 - 2013.01
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
No Degree - General Studies
HACC
Harrisburg, PAHigh School Diploma -
Dauphin County Technical School
Harrisburg, PA05.2008
Skills
- Motivational Attitude
- Business Negotiation Knowledge
- Environmental Management
- Demand Forecasting
- Acknowledgment of Customer Needs
- Safety Management
- Workforce Management
- Cost Reduction
- Conflict Resolution
- Microsoft Office
- Organizational Skills
- Team Leadership
- Staff Training
- Customer Service
- Policy Development
- Quality Assurance
- Inventory Control
- Safety Oversight
- Task Delegation
- Project Planning
Accomplishments
Numerous accolades from management during my tenure as a Mech-II from customers happy with the service I provided them.
Affiliations
- The love of the outdoors.
- Coaching football
Certification
Emergency Management Institute-FEMA- ICS,100 and 200
First Response
Fire Extinguisher
Defibrillator,Choking and CPR
Timeline
Operations Lead
UGI
2023.09 - Current
Mech-II/Utility Service
UGI
2015.08 - 2020.09
Mech-II/Utility Service
UGI
2013.08 - 2023.09
Meter Reader
UGI
2013.01 - 2015.08
Laborer
Titan Construction And Maintenance
2010.05 - 2013.01
No Degree - General Studies
HACC
High School Diploma -
Dauphin County Technical School
Emergency Management Institute-FEMA- ICS,100 and 200
First Response
Fire Extinguisher
Defibrillator,Choking and CPR
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