Louis Santillanes
Albuquerque,NM
Summary
Summary
Passionate and motivated network professional; eager to contribute knowledge, experience, and talent critical for effective management of today's complex and rapidly evolving information systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Administrator II
State Of New Mexico, EMNRD
11.2019 - Current
- Lead Network professional and subject-matter expert among Network Operations bureau.
- Perform day-to-day LAN and WAN administration, maintenance, analysis and support: Network Core, Network Distribution, and Network Access level support for centralized data center and 56+ remote field offices. Support variety of WAN technologies across our remote field offices including: MOE/MPLS, Fiber DIA, COAX, DSL, Fixed Wireless, Microwave PTP (DoIT Radio), LTE/5G, Satellite HEO/LEO, etc. Provide enhanced uptime and deliver improved user experience for agency's mission critical applications and file shares (Internal/External).
- Increase network bandwidth, uptime, reliability, and fault-tolerance network wide via network infrastructure and network design improvements. Core uptime nearly 100% with field uptime now averaging over 99% quarterly. Within last FY alone have brought +25% of remote field offices out of "under-served" status (FCC broadband standards).
- Design and implement creative and cost-effective network solutions delivering over $100K in fiscal savings in FY24 alone.
- Perform security system analysis, design, and development of department network infrastructure. Design and develop security plans to meet system requirements: define security activities and implement checkpoints and security controls to ensuring quality assurance is maintained. Administration and support of core Palo Alto firewalls and field office Meraki MX Security Appliances. Knowledge with security monitoring tools including Tenable, RiskSense, Windows Defender, Umbrella DNS, Cisco ISE, etc.
- Spearhead infrastructure projects from inception to completion, ensuring timely delivery within budget constraints. Manage vendor relationships to negotiate favorable contracts maximizing value and reducing expenditures.
- Prepare and update network and security documentation including: topology charts, IP sub-netting, inventory, processes and procedures, change control, etc.
Network Administrator I
State Of New Mexico: HSD
06.2018 - 11.2019
- Perform day-to-day LAN and WAN administration, maintenance, analysis and support: Network Core, Network Distribution, and Network Access level support for centralized data center and 40+ remote field offices. Provide enhanced uptime and deliver improved user experience for agency's mission critical applications and file shares.
- Perform security system analysis, design, and development of department network infrastructure. Assist with design, development, and implementation of security controls to meet system requirements. Administration and support of core Palo Alto and CISCO ASA firewalls.
- Improved network efficiency by implementing and managing system updates and patches.
- Reduced downtime with proactive identification and resolution of network issues covering WAN/LAN/WLAN/VPN.
- Prepared and maintained detailed network and security documentation including: topology charts, IP sub-netting, inventory, processes and procedures, change control, etc.
Network Engineer
Efinity Enterprises
11.2015 - 12.2017
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Improved and expanded network infrastructure for Skyblu Wireless ISP(WISP out of Espanola and Northern NM): deployed/maintained 2.4/5Ghz. wireless PTP/PTMP links; designed technical plans for expansion projects; routing/switching/firewall/VLAN support for entire WISP network; provided L2TP IPSEC VPN solutions for remote management of network devices
- Performed assessments on established networks to develop, precise, written and visual documentation: Microsoft Visio network topology maps, subnet charts, device inventory
- Provided network support for small businesses: routing/switching/firewall, LAN/WAN/WLAN/VPN, cabling Cat5e/6
- Provided hardware/software support for small businesses: hardware replacement/upgrades, Microsoft OS support, peripheral device setup/support, malware removal
- Managed networking devices from the following vendors: Cisco, Nortel, 3Com, WatchGuard, Fortinet, Ubiquiti, Mikrotik, Netgear
- Used effective written communication skills to construct proposals, invoices, reports, policies, guidelines, etc.
Education
Bachelor of Science - Information Technology Security
Western Governors University
Salt Lake City, UT05.2015
Associate of Applied Science - Computer Information Systems
Central New Mexico Community College
08.2012
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
12.2011
Skills
- Network systems installation, repair, and maintenance
- Network Security Management
- Firewall Management
- Network performance monitoring and optimization
- Vendor Relationship Management
- Written Communication
- Teamwork and Collaboration
- Problem-Solving
- Root Cause Analysis
- Project Management
- Testing and Quality Assurance
- Customer Support
Certification
Cisco CCNA Routing and Switching: Expired 10/2018 License#CSCO12017702
Cisco CCNA Security : Expired 10/2018
License#CSCO12017702
CompTIA Project+ : Active
License#COMP001020459455
Timeline
Network Administrator II
State Of New Mexico, EMNRD
11.2019 - Current
Network Administrator I
State Of New Mexico: HSD
06.2018 - 11.2019
Network Engineer
Efinity Enterprises
11.2015 - 12.2017
Bachelor of Science - Information Technology Security
Western Governors University
Associate of Applied Science - Computer Information Systems
Central New Mexico Community College
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Cisco CCNA Routing and Switching: Expired 10/2018 License#CSCO12017702
Cisco CCNA Security : Expired 10/2018
License#CSCO12017702
CompTIA Project+ : Active
License#COMP001020459455
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