Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
20
20
years of professional experience
Work History
DWMR South Collections Supervisor
09.2022 - Current
Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
Assisted in developing training materials for new hires in the Collections Department.
Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
Investigated escalated customer inquiries or disputes concerning billing errors or discrepancies.
Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
Mentored collection team on successful tactics to increase workflow and productivity.
Sr Collection Equipment Operator Fill-in
North Area Recovery Station
09.2019 - 09.2022
Help north collection in training new hires. I would operate ASL when needed.
Customer service on route with DE.
Effectively labeled Carts of commodities
Maintained cleanliness and organization of carts at the curb.
Participated actively in weekly safety meetings held by the site manager.
Transported material from one location to another using dump trucks and other vehicles.
TEO/ Fill-in Supervisor
North Area Recovery Station
09.2019 - 09.2022
Maintained accurate records of employee attendance and leave requests.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Collaborated with other departments to coordinate workflow processes between teams.
Directed and supervised team of 15 employees in daily operations.
Fostered a positive and motivating work environment, leading to an increase in team morale.
Sr Collections Equipment Operator Intermittent
North Collections DWMR
03.2019 - 09.2019
Transported material from one location to another using dump trucks and other vehicles.
Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.
Followed established procedures for safely operating machinery while adhering to company policies at all times.
Learned how to operate ASL and read maps
Material Handler Haz-Mat Supervisor
Sacramento Recycling and Transfer Station
08.2016 - 03.2019
Loaded and unloaded trucks with appropriate material handling equipment.
Transported hazardous materials safely according to established protocols.
Maintained accurate inventory records of all received items.
Reported any malfunctions or damages of material handling equipment promptly.
Identified opportunities for process improvement in order to increase efficiency.
Tracked shipment information using computerized systems such as SAP or Oracle software applications.
Adhered strictly to company policies concerning the use of protective gear while on duty.
Monitored stock levels and placed orders when necessary to replenish supplies.
Operated forklifts, pallet jacks, and other material handling equipment.
Supported other warehouse personnel in completing tasks efficiently.
Updated job knowledge by participating in educational opportunities such as seminars or trainings.
Collaborated with team members to meet daily production goals.
Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
Aseptic Filling room / Load out Foreman
HP Hood LLC
01.2014 - 09.2016
Coordinated with other departments to ensure project deadlines were met.
Created detailed reports on job progress and submitted them to management on time.
Trained new employees on company policies and procedures.
Inspected tools, materials, and equipment to ensure quality standards were met.
Identified areas of improvement for increased efficiency and productivity.
Ensured all workers adhered to company policies and procedures.
Outside Sales
American Building Supply
04.2004 - 01.2014
Assisted in developing training programs for new employees related to outside sales operations.
Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
Identified areas of improvement in existing processes related to outside sales operations.