Michael Romero-Gonzales Jr
Amarillo
Summary
Ramp Supervisor with a proven track record at United Airlines, enhancing operational efficiency and team productivity. Skilled in ramp service and customer service, Developed training programs that enhanced professional growth, ensuring high-quality performance and satisfaction. Committed to maintaining equipment daily and promoting a safe, positive work environment.
Overview
4
4
years of professional experience
Work History
Ramp Supervisor
United Airlines
05.2022 - Current
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members at a high volume international airport
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Promoted a positive work environment by enhancing communication between team members and encouraging professional growth opportunities.
- Use of Microsoft Excel and Spreadsheets on daily basis for work details
- Training programs for new hires to ensure consistent performance across the team.
Car Wash Attendant
Toot N Totum
04.2022 - 05.2022
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Ramp Agent
American Airlines
07.2021 - 04.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals with propee safety equipment
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags
- Maintain equipment using proper tools ( powered or non powered) to ensure daily tasks on time with little downtime
Education
Diploma -
Amarillo Highland Park
Amarillo, TX05.2021
Skills
- Ramp service
- Operational efficiency
- Dependable
- Passenger boarding
- Equipment maintenance
- Problem solving ability
- Customers service
- Ground support equipment
- Maintain equipment daily
- Microsoft excel/spreadsheets
- Quick learner
- Hardworking
Languages
English
Native or Bilingual
Timeline
Ramp Supervisor
United Airlines
05.2022 - Current
Car Wash Attendant
Toot N Totum
04.2022 - 05.2022
Ramp Agent
American Airlines
07.2021 - 04.2022
Diploma -
Amarillo Highland Park