Louis Trella
Home Depot
Columbus
36
years of professional experience
Dedicated professional with over 25 years of experience in merchandising and store operations. Notable strengths in training teams, implementing effective inventory practices, and fostering a positive workplace culture to enhance customer satisfaction and operational efficiency.
Work History
Merchandising Associate (MET Team)
12 Years 8 Months- Trained team members on merchandising standards and best practices for operation of Forklift, Reach, Order Picker and Pacer .
- Collaborated with the team to execute seasonal merchandising initiatives effectively.
- Oversaw visual merchandising efforts, ensuring compliance with brand guidelines and store standards.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Developed plan-o-grams and layouts that maximized sales.
- Interacted with guests in friendly and knowledgeable way.
- Moved pallets and products using forklifts, Reach, Order Picker and Pacer to stay on top of customer need and inventory need.
Assistant Manager
6 Years 7 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance product knowledge and service skills.
- Implemented inventory management practices to reduce stock discrepancies and improve turnover rates.
- Developed employee schedules to maximize efficiency while maintaining labor cost control.
- Resolved customer complaints promptly, enhancing overall customer experience and loyalty.
- Collaborated with upper management on strategic initiatives aimed at improving operational processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, installing wiper blades or changing batteries.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ran the commercial side of the business as needed.
Manager
4 Years 5 Months- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Led team in implementing process improvements, enhancing workflow efficiency and productivity.
- Mentored staff on best practices for customer service and technical support.
- Analyzed inventory management systems to optimize stock levels and reduce costs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
12 Years 2 Months- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Analyzed inventory management systems to optimize stock levels and reduce costs.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
No Degree
Skills
Merchandise planning
Reliable and punctual
Product inventory counts
Budgeting
Friendly and outgoing
Accounts payable and receivable
Planogram design
Stock rotation and replenishment
Pricing and shelf labeling
and signage
POS systems
Time management
Decision-making
Proficient in Forklift
Reach
Pacer and Oder Picker equipment
Timeline
Merchandising Associate (MET Team)
Home Depot
10.2013 - 06.2026Read More
Assistant Manager
Advance Auto Parts
02.2007 - 09.2013Read More
Manager
Pep Boys
08.2002 - 01.2007Read More
Manager
AutoZone
04.1990 - 06.2002Read More
Ohio University
No Degree
Read More