LOUIS VICIDOMINI
Clearwater,FL
Summary
37+ years dedicated to Technical and Customer Service for some of the largest, most successful corporations in the computer industry.
Served in all capacities of Field and Professional Services, including SAN Administration, Customer Service Engineer, and Technical Support.
Strong technical resource for both hardware and software implementations Consistently recognized by clients and peers for providing the highest level of customer satisfaction In depth knowledge of SAN architecture and design using Brocade, and Cisco switches In EMC ,HDS, and IBM storage environment Expertise in with EMC Symmetrix family, Clariion and VNX Environments Experience with Hitachi HDS USP/USPv, AMS storage arrays IBM XIV and HP 3Par
Experience with Cisco MDS and Brocade zoning through CLI and GUI
Configuring storage for hosts using EMC Solutions Enabler CLI for DMX, Navisphere Manager for Clariion and Hitachi Storage Navigator.
Experience configuring SRDF and SRDF/A for host on EMC arrays for replication. Support SAN installs and troubleshoot issue across various OS platforms including Windows, Solaris, Linux, AIX and VMWare. Configure Storage environment to ensure maximum uptime and redundancy. Work with Project Managers to deliver project on time. Extensive experience with Problem resolution, and root cause analysis of hardware and software problems in complex environment. Mentor to team.
Overview
28
28
years of professional experience
Work History
San Engineer
JP Morgan Chase
07.2005 - Current
- Created Standards, policies and procedures for environment, compose documentation for naming conventions, best practices and procedures to ensure high availability
- Worked with and directed Project Managers and Clients to formulate and develop best plan for accurate and prompt delivery
- Troubleshooting and maintaining SAN environment that consists of 65,000 + Fabric switch ports and 650+ Petabytes of SAN storage in over 20 data centers throughout the world
- Work with storage Vendors to resolve and mange issues
- Work on high priority (P1)issue and drive to a solution
- Configure storage for peak performance
- Work with System and Database admins to design SAN configuration that best suits their needs
- Day to day responsibilities included configuration of storage from EMC and HDS storage arrays using SYMCLI, Navisphere manager, and HDS Storage Navigator
- Deployed and configured storage for Linux, Solaris, AIX, Windows, and VMWARE servers
- Worked with System Admins to help them configure storage once deploy is completed
- Zoning of HBA to storage arrays using Cisco CLI or Brocade CLI
- Implemented SRDF and SRDF/A for New and production systems including creation of dynamic RA groups, creating RDF pairs Enabling SRDF/A for the group of devices
- Addition and removal of disks from the device groups
- Enable SYMACL on hosts to provide an secure environment
- Ensuring a stable and redundant environment for high data availability and protection
- Troubleshoot and Maintain SAN environment
- Adhere to all Change Management procedures and SLAs
Customer Engineer
EMC
07.2000 - 07.2005
- Configure, install, and maintain EMC Hardware for high profile customers, including JP Morgan Chase, Bank of New York, AT&T, and Bristol Myers Squibb
- Perform SRDF implementations for Disaster Recovery and Business Continuity
- Provide leadership and mentoring to new customer engineers
- Assist customer with proper design, architecture and planning of their storage environment
- Supported EMC Partners in Test and Development labs for Proof of Concept
- Install, configure and maintain SAN solutions involving Cisco and Brocade technologies
- Implement Navisphere Management Suite of products
- Set-up, configure, implement customer Management Servers, requiring the installation of all necessary Management software and network settings
- Installation of EMC failover solutions ATF and Power Path
- Assist clients with integrating the Clariion into their networks
- Resolve complex customer issues while working jointly with Tech Support and Engineering
- Implement SAN environments, for best performance across all host O/S and platforms
- Maintaining and improving customer relations, to further generate sales, by making all commitments and SLAs for all customers
- Maintain the integrity of customer data by following the guidelines set forth by EMC
Network Engineer
Entex Information Systems
12.1996 - 07.2000
- Team leader/Senior support technician supporting hundreds of network users
- Project leader, handling installs, moves, and upgrades for Fortune 500 customers
- Install and configure PCs connecting to Windows NT 4.0 and Novell servers over an Ethernet TCP/IP network
- Troubleshoot connectivity, hardware, and software problems on NT Workstation 4.0
Education
Certificate of Technical Studies - Computer Repair and Robotics dept.
Cittone Institute
Edison, NJ11.1987
Some College (No Degree) - Business Management
Middlesex County College
Edison, NJSome College (No Degree) - IT Network Security
Cecil County College
Elkton MDSome College (No Degree) - Business Management
Kean University
Union, NJSkills
- EMC Symmetrix 8000
- DMX
- VMAX
- PowerMAX
- Clariion CX
- CX3 series Arrays
- VNX
- Hitachi HDS USP
- USP-V
- AMS
- IBM XIV
- HP 3Par
- Cisco MDS 9000 MDS series
- Brocade Switches
- EMC SYMCLI Solutions Enabler
- Navisphere Manager
- SRDF
- SYMACL
- Powerpath
- Hitachi HiCommand
- Hitachi Storage Navigator
- Cisco Device/fabric manager
- Cisco CLI
- Brocade CLI
- IBM servers
- HP servers
- Dell Servers
- Emulex HBAs
- Windows
- Solaris
- Redhat Linux
- AIX
- VMWare
Timeline
San Engineer
JP Morgan Chase
07.2005 - Current
Customer Engineer
EMC
07.2000 - 07.2005
Network Engineer
Entex Information Systems
12.1996 - 07.2000
Some College (No Degree) - Business Management
Middlesex County College
Some College (No Degree) - IT Network Security
Cecil County College
Some College (No Degree) - Business Management
Kean University
Certificate of Technical Studies - Computer Repair and Robotics dept.
Cittone Institute
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