Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Louis Webb

Annapolis,MD

Summary

Seasoned Table Games Dealer with background in fast-paced casino environments. Known for maintaining game integrity, handling transactions with accuracy, and providing exceptional customer service. Strengths include deep knowledge of various table games rules and strategies, strong interpersonal skills, and ability to manage stress effectively. Have consistently enhanced gaming experience for patrons while adhering to all regulatory requirements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Table Games Dealer

Hollywood Casino Perryville
Perryville, MD
11.2023 - Current
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Maintained a positive attitude and professional demeanor during shifts.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Assisted new players with understanding game rules and procedures.
  • Collected losing bets and paid out winnings promptly and accurately.

Server

Blackwall Hitch
Annapolis, MD
01.2023 - 11.2023
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Table Games Dealer

Maryland Live Casino
Hanover, MD
06.2022 - 12.2022

Floor Supervisor

MGM National Harbor
Oxon Hill, MD
11.2016 - 06.2022
  • Trained and coached new employees according to new hire procedures and proven sales strategies.
  • Monitored workers and reviewed completed work for proper performance.
  • Ensured compliance with safety regulations and company policies.
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Established and maintained banks and table limits for each game.
  • Investigated customer complaints, disputes and irregularities.

Education

High School Diploma -

Annapolis Sr. High School
Annapolis, MD
06-2009

Skills

  • Game regulation
  • Cash handling
  • Customer service
  • Game explanations
  • Bet management
  • Employee training

Certification

  • Blackjack certifcation from AACC
  • Baccarat certification from AACC
  • Carnival games certification from AACC
  • Craps certification from AACC

Timeline

Table Games Dealer

Hollywood Casino Perryville
11.2023 - Current

Server

Blackwall Hitch
01.2023 - 11.2023

Table Games Dealer

Maryland Live Casino
06.2022 - 12.2022

Floor Supervisor

MGM National Harbor
11.2016 - 06.2022

High School Diploma -

Annapolis Sr. High School

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Louis Webb