Louis A. Mansour
Summary
Forward-thinking leader dedicated to establishing a stable and scalable enterprise environment centered on teamwork and growth. Enhancing team productivity through career development and fostering transparent two-way feedback. Crafting creative solutions to address evolving business requirements and ensuring alignment with best practices. A data-centric and analytical approach and a commitment to achieving results.
Overview
4
4
years of professional experience
Work History
Supervisor, Information Technology
PowerSchool
11.2022 - Current
- Implemented efficient hardware distribution and collection processes, supporting a remote U.S. employee base of over 90% and reducing shipping costs
- Established a tiered support structure to optimize engineering resources
- Oversaw IT operations globally in the U.S., India, and Canada
- Developed effective strategies for supporting Trade Shows and Events
- Introduced a stable four-year laptop refresh cycle, contributing to predictable budget forecasts
- Managed global compliance policies and documentation
- Conducted regular development initiatives to chart clear career paths for team members
Sr. IT Technician
PowerSchool
04.2021 - 11.2022
- Maintained hardware fleet including laptops and peripherals of over 11,000 units.
- Transformed operations from primarily on prem to support remote work during Covid.
- Led production of our All hands and our Quarterly Earnings Calls.
- Received recognitions and call outs from multiple C suite execs including our CEO for turning IT into a "customer" support oriented function.
Facilities Coordinator
PowerSchool
01.2020 - 04.2021
- Built our Covid safety procedures for return to office
- Developed and Implemented an asset tracking system to allow employees to take chairs and desks home rather than expensing
- Volunteered to be in office every day to get mail which led to global distribution of swag and care packages
- Redesigned our security tracking mechanism in excel to automate repetitive tasks and allow for more accuracy during audits
- Assisted IT with hardware distribution and collection
Education
High School Diploma -
Oak Ridge High School
El Dorado Hills, CA08.2008
Skills
- Business Forecasting
- IT Budgeting
- Strategic Planning
- Vendor Management
- Process Monitoring and Improvement
- IT Compliance
- Data Analytics
- Staff Management
- Project Management
- Report Preparation
- Physical Inventory
- Microsoft Excel
Timeline
Supervisor, Information Technology
PowerSchool
11.2022 - Current
Sr. IT Technician
PowerSchool
04.2021 - 11.2022
Facilities Coordinator
PowerSchool
01.2020 - 04.2021
High School Diploma -
Oak Ridge High School