Louisa Miner
Austin,Texas
Summary
Dynamic professional with a strong background in customer service and event coordination, honed at Gruene Hall. Proven expertise in financial analysis and data management, complemented by effective team collaboration. Recognized for enhancing guest experiences and streamlining operations, consistently delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Gruene Hall
05.2025 - Current
- Provided exceptional customer service in a high-paced live music venue.
- Managed bar inventory and ensured proper stock levels throughout shifts.
- Processed cash and card transactions efficiently at the bar counter.
- Collaborated with event staff to support special events and promotions.
Computer Programming Intern
1099 Express
01.2024 - Current
- Company Overview: A computer programming company.
- Help people in filling out all different forms of tax returns.
- Analyze and revised data through Excel.
- In the process of learning Python and C++.
- Researched new programming tools and technologies to enhance project development.
Tour Guide
Saint Edward's University
01.2024 - 12.2025
- Guided campus tours for prospective students and families at Saint Edward's University.
- Educated visitors about university history, programs, and campus facilities.
- Coordinated logistics for large group visits and special events on campus.
- Collaborated with admissions staff to align tours with prospective student interests.
Mascot
Saint Edward's University
01.2024 - 12.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Waitress and Bartender
El Mexicano Cantina
01.2022 - 12.2024
- Trained new wait staff on restaurant procedures and service standards.
- Handled cash transactions and processed payments accurately at register.
- Resolved customer complaints promptly to enhance dining experience.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Server
Cork & Keg Fine Dining
01.2022 - 12.2024
- Collaborated with kitchen staff to coordinate meal timing.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
Hostess and Receptionist
Lake Breeze Ski Lodge
06.2024 - 09.2024
- Managed reservations and waitlist efficiently during busy periods.
- Handled guest feedback with professionalism and courtesy.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
Bachelor of Science - Accounting
St. Edward's University
Austin, TX05-2027
High School Diploma -
Waxahachie High School
Waxahachie, Texas01.2023
Skills
- Financial analysis
- Tax preparation
- Event coordination
- Point of sale systems
- Customer service
- Team collaboration
- Data analysis
Accomplishments
- $20,745 awarded in academic scholarships
- National Honors Society (2019-2023)
- Interact Club (2019-2023)
- Chess Club (2019-2023)
- Academic Honor Roll (2019-2023)
- St. Edwards University Dean's List (2024-2025)
Volunteer Experience
- Veterans Affair Volunteer (2019-2023)
- Volunteer for local elementaries (2021-2023)
- Wild Basin pick-up crew (2025)
Certification
- TABC Certification
- Food Handlers License
Timeline
Bartender
Gruene Hall
05.2025 - Current
Hostess and Receptionist
Lake Breeze Ski Lodge
06.2024 - 09.2024
Computer Programming Intern
1099 Express
01.2024 - Current
Tour Guide
Saint Edward's University
01.2024 - 12.2025
Mascot
Saint Edward's University
01.2024 - 12.2024
Waitress and Bartender
El Mexicano Cantina
01.2022 - 12.2024
Server
Cork & Keg Fine Dining
01.2022 - 12.2024
Bachelor of Science - Accounting
St. Edward's University
High School Diploma -
Waxahachie High School
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