Summary
Work History
Education
Skills
Accomplishments
Timeline
Louise Elamin

Louise Elamin

Camden,NJ

Summary

Dynamic professional with a strong background in customer service and security supervision, notably at the Parking Authority of Camden County. Proven track record in cash handling and team collaboration, enhancing customer satisfaction and loyalty. Recognized for integrity and professionalism, successfully managing high-pressure situations while maintaining a secure environment.

Work History

Cashier

Parking Authority of Camden County
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Security Supervisor

Aziz Security
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Collaborated with management to develop security policies and procedures.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.

Education

GED - High School Diploma

Camden County College, Blackwood, NJ
06.2024

Associate Degree - Early Childhood Care And Education

Camden County College, Blackwood, NJ
04.2011

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Cash handling and management
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy

Accomplishments

I’ve received an Humanitarian . I’ve also made the Deans list in college. I also have a Cerification of Achievement.

Timeline

Cashier - Parking Authority of Camden County
Security Supervisor - Aziz Security
Camden County College - GED, High School Diploma
Camden County College - Associate Degree , Early Childhood Care And Education
Louise Elamin