Louise Grimes
San Jose,CA
Summary
Dynamic Senior Sales Representative with a proven track record at DB Roberts Inc, excelling in customer relationship management and problem-solving. Recognized for enhancing customer satisfaction through effective technical support and complaint resolution. Expert in Microsoft Office Suite with strong analytical skills to identify customer preferences and drive results.
Overview
20
20
years of professional experience
Work History
Senior Sales Representative
DB Roberts Inc
San Jose, US
02.2018 - Current
- Nurtured enduring partnerships with key accounts by delivering outstanding service levels.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Identified needs of customers promptly and efficiently.
Case Manager
Sutherland Global Services
Las Vegas, US
03.2016 - 03.2017
- Assisted customers with inbound and outbound calls regarding billing, payments, and product inquiries.
- Resolved case matters efficiently, addressing customer questions and troubleshooting equipment issues.
- Managed property damage and insurance claims to ensure timely processing and resolution.
- Utilized CRM, Clarify, Torch, and Telegence to enhance customer support effectiveness.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
PCB Assembler
Hughes Circuits
San Marcos, US
10.2014 - 02.2016
- Tacked lam flex material onto multiple flex boards to prepare for production.
- Arranged and organized materials for press cycle of several PCB boards and components.
- Lasered flex materials and boards as required for production jobs.
- Input programs into laser machine to ensure accurate processing.
- Minimized inventory costs of flex materials, including copper and bond ply.
- Managed timely production in Flex department, resulting in increased shipping rates of boards.
- Demonstrated strong organizational skills and meticulous attention to detail.
- Utilized effective time management and problem-solving strategies for equipment programming.
Shift Manager
Del Taco LLC
San Diego, CA
08.2007 - 09.2014
- Ensured quality of food production and service standards through effective supervision.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Inspected work areas regularly for cleanliness and organization standards.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
Receptionist
River City Staffing
Sacramento, US
05.2008 - 09.2008
- Monitored multi-line phone system, recording calls and routing inquiries to appropriate departments.
- Sorted and organized documents for filing, storage, and processing in numerical or alphabetical order.
- Performed office duties including typing, printing collated copies, and maintaining cleanliness.
Receptionist Cashier
Mike Daugherty Chevrolet
Sacramento, CA
11.2005 - 12.2006
- Maintained balanced daily invoices, including cash payments and collections for parts and services.
- Provided general office assistance while utilizing software to ensure accurate document preparation.
- Participated in team trainings and meetings to enhance office collaboration and customer experiences.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Genesis Cadet High School
Sacramento, CA01.2005
Skills
- Microsoft Office Suite
- Customer relationship management
- CRM software
- Problem solving
- Data analysis
- Presentation skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
- Love reading
- Camping with family
- Family movie nights
Accomplishments
- Promoted from receptionist to sales rep June 2019
- Promoted from sales rep to Senior sales Jan. 2025
Languages
English
Professional
Timeline
Senior Sales Representative
DB Roberts Inc
02.2018 - Current
Case Manager
Sutherland Global Services
03.2016 - 03.2017
PCB Assembler
Hughes Circuits
10.2014 - 02.2016
Receptionist
River City Staffing
05.2008 - 09.2008
Shift Manager
Del Taco LLC
08.2007 - 09.2014
Receptionist Cashier
Mike Daugherty Chevrolet
11.2005 - 12.2006
High School Diploma -
Genesis Cadet High School