Louise Harris
Lehigh Acres,FL
Summary
Career-focused previous government employee with a demonstrated history of DMV and automotive administration experience. Extensive experience with the Office Suite, conflict resolution, and customer service. Dedicated employee, fast producer, and strong support professional.
Overview
12
12
years of professional experience
Work History
Lead Tax Technician
Pinellas County Tax Collector
Clearwater, FL
2022.05 - 2024.04
- Support management by assuming a supervisory position while they are out of the office or in weekly meetings.
- Manage supervisory duties while direct supervisor is out of the office including discussing disciplinary actions with team members, completing annual reviews of team members, and updating team members employee records with achievements and/or disciplinary actions.
- Open and/or close the office, becoming responsible for ensuring all unprinted driver license cards and unused title paper is accounted for using FLHSMV IMS and FRVIS.
- Ensure that the vault containing sensitive FHLSMV property is properly secured at the end of the working day.
- Process driver's license transactions in ORION (renewals, reinstatements, set up testing, and replacements), title transactions in FRVIS (originals, transfers, duplicates, corrections, death cases, registration only transactions), property tax payments in TaxSys, registration transactions in FRVIS (transfers, duplicates, renewals, handicap placards, issue hunting and fishing licenses in RLIS and administer verbal General Knowledge class E examinations.
- Navigate the ORION manual, FRVIS manual, and other available resources to assist customers and other Tax Technicians.
- Process payment for all transactions using TaxSys and ensure that all transactions are cashiered accurately.
- Assist fellow Tax Technicians by answering questions, clearing toll violations, voiding work, and other assistance as needed.
- Complete pre and post mentoring with Tax Technicians, and complete training checklists.
- Work in the audit department running FRVIS reports from the day prior and screening work (customer creates, customer merges, surrendered plates, voided work, non-ELT lien transactions, initial registration exemptions, scan EODs and HVUTs) that has been processed by other technicians, and ensuring that work is completed correctly or brought to a supervisors attention for correction before closing out and turning in reports for that day.
- Monitor lobby density and, with supervisor permission, call customers with the longest wait times or highest number of people waiting for a particular service.
- Maintain a professional and courteous demeanor when assisting all customers.
Senior Tax Technician
Pinellas County Tax Collector
Largo, FL
2020.05 - 2022.05
- Process driver's license transactions in ORION (renewals, reinstatements, set up testing, and replacements), title transactions in FRVIS (originals, transfers, duplicates, corrections, death cases, registration only transactions), property tax payments in TaxSys, registration transactions in FRVIS (transfers, duplicates, renewals, handicap placards), HAZMAT transactions in ORION and DAVID (set up for testing, complete HAZMAT application for TSA, complete fingerprinting for TSA), issue hunting and fishing licenses in RLIS and administer verbal General Knowledge class E examinations.
- Navigate the ORION manual, FRVIS manual, and other available resources to assist customers and other Tax Technicians.
- Run the reception desk checking in customers, scheduling appointments, and assisting dealers with picking up work.
- Process payment for all transactions using TaxSys and ensure that all transactions are cashiered accurately.
- Assist fellow Tax Technicians by answering questions, clearing toll violations, voiding work, and other assistance as needed.
- Complete pre and post mentoring with Tax Technicians, and complete training checklists.
- Work in the audit department running FRVIS reports from the day prior and screening work (customer creates, customer merges, surrendered plates, voided work, non-ELT lien transactions, initial registration exemptions, scan EODs and HVUTs) that has been processed by other technicians, and ensuring that work is completed correctly or brought to a supervisors attention for correction before closing out and turning in reports for that day.
- Support management by assisting when needed or when asked.
- Monitor lobby density and, with supervisor permission, call customers with the longest wait times or highest number of people waiting for a particular service.
- Maintain a professional and courteous demeanor when assisting all customers.
Lead Tax Technician (Temporary)
Pinellas County Tax Collector
St. Petersburg, FL
2021.05 - 2021.07
- Process driver's license transactions in ORION (renewals, reinstatements, set up testing, and replacements), title transactions in FRVIS (originals, transfers, duplicates, corrections, death cases, registration only transactions), property tax payments in TaxSys, registration transactions in FRVIS (transfers, duplicates, renewals, handicap placards), HAZMAT transactions in ORION and DAVID (set up for testing, complete HAZMAT application for TSA, complete fingerprinting for TSA), issue hunting and fishing licenses in RLIS and administer verbal General Knowledge class E examinations.
- Navigate the ORION manual, FRVIS manual, and other available resources to assist customers and other Tax Technicians.
- Process payment for all transactions using TaxSys and ensure that all transactions are cashiered accurately.
- Assist fellow Tax Technicians by answering questions, clearing toll violations, voiding work, and other assistance as needed.
- Support management by assisting when needed or when asked.
- Work in IMS keeping active track of all driver's licenses and supplies, and ensuring all unprinted and MFD'ed cards are accounted for at the end of the day.
- Run end of day reports for both ORION and FRVIS.
- Collect title work completed by all Tax Technicians throughout the day and check for errors, and bring any errors to the attention of the Tax Technician's supervisor.
- Monitor lobby density and, with supervisor permission, call customers with the longest wait times or highest number of people waiting for a particular service.
- Maintain a professional and courteous demeanor when assisting all customers.
Tax Technician
Pinellas County Tax Collector
Clearwater, FL
2018.08 - 2020.05
- Process driver's license transactions in FDLIS (renewals, reinstatements, set up testing, and replacements), title transactions in FRVIS (originals, transfers, duplicates, corrections, death cases, registration only transactions), property tax payments in TaxSys, registration transactions in FRVIS (transfers, duplicates, renewals, handicap placards), issue hunting and fishing licenses in RLIS and administer verbal General Knowledge class E examinations.
- Navigate the FDLIS manual, FRVIS manual, and other available resources to assist customers.
- Run the reception desk checking in customers, scheduling appointments, and assisting dealers with picking up work.
- Collect payment for all transactions using TaxSys and ensure that all transactions are cashiered accurately.
- Support management by assisting when needed or when asked.
- Monitor lobby density and, with supervisor permission, call customers with the longest wait times or highest number of people waiting for a particular service.
- Maintain a professional and courteous demeanor when assisting all customers.
CSI Sales & Service Follow up
Crown Honda
Pinellas Park, FL
2015.04 - 2018.07
- Contact customers after they visit the Capital Mercedes/BMW or Capital Volkswagen/Porsche/Volvo/Audi dealership to purchase a vehicle or have a vehicle serviced.
- Input customer feedback in real time in to a client relations program (eLEAD).
- Handle any customer complaints in a professional manner, and notify the management team as quickly as possible of such complaints.
- Utilize an automated email system to contact customers in a more expeditious manner if necessary.
- Maintain multiple spreadsheets using Excel to track customer data and feedback for each individual dealership.
- Utilize an automated dialing program (Click2Call) to speed up calling process and contact customers more efficiently.
BDC Receptionist
Crown Honda
Pinellas Park, FL
2012.03 - 2015.04
- Receive calls for multiple car dealerships.
- Utilize a computerized phone directory (UA5200 Client) to effectively and efficiently answer and transfer calls.
- Handle sales and service calls, and ensure that each call goes to the correct department.
- Field calls for upper management with professionalism and discretion.
- Create comprehensive spreadsheets with daily schedules for all dealerships.
- Produce and distribute daily schedules to all BDC employees.
- Resolve any customer complaints or concerns.
- Record greetings, voicemails and prompts on the automated phone system for all departments in all dealerships across Florida and Tennessee.
- Regularly update voice prompts to ensure correct information is available to customers.
- Ensure the highest possible level of customer satisfaction for all calls.
Education
High school diploma -
St. Petersburg Collegiate High School
06.2008
Skills
- Research and due diligence
- Conflict resolution
- Knowledge of FLHSMV systems (ORION, FRVIS, RLIS, and DAVID)
- Knowledge of Florida law pertaining to DMV
- Managerial support
- Customer service
Timeline
Lead Tax Technician
Pinellas County Tax Collector
2022.05 - 2024.04
Lead Tax Technician (Temporary)
Pinellas County Tax Collector
2021.05 - 2021.07
Senior Tax Technician
Pinellas County Tax Collector
2020.05 - 2022.05
Tax Technician
Pinellas County Tax Collector
2018.08 - 2020.05
CSI Sales & Service Follow up
Crown Honda
2015.04 - 2018.07
BDC Receptionist
Crown Honda
2012.03 - 2015.04
High school diploma -
St. Petersburg Collegiate High School