Louise Lamotte Ducot
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in interpreting client requests and achieving superior results with every service.
Overview
11
11
years of professional experience
Work History
Hairdresser
Destiny Hair Braiding
Tempe, AZ
09.2018 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Receiving phone calls, entering appointments, and collecting payments for services rendered.
- Braid and style guests' hair while educating clients on different service benefits to increase sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed creative techniques to provide clients with latest hairstyles.
Customer Service Representative
Orange (France Telecom)
Paris France
10.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created and maintained detailed database to develop promotional sales.
Receptionist
Hotel Lumière Paris
Paris, France
03.2013 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Associate Of Business Management - Business Management
EBS Paris
Paris France05.2012
Skills
- Customer Needs Assessment
- Reading Comprehension
- Customer Experience
- Complex Problem-Solving
- Critical Thinking
- Good Listening Skills
- Effective Customer Service
- Calculations and Analysis
- Client Relationship Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Hairdresser
Destiny Hair Braiding
09.2018 - Current
Customer Service Representative
Orange (France Telecom)
10.2016 - 06.2018
Receptionist
Hotel Lumière Paris
03.2013 - 08.2016
Associate Of Business Management - Business Management
EBS Paris