Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Louise Lamotte Ducot

Phoenix,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in interpreting client requests and achieving superior results with every service.

Overview

11
11
years of professional experience

Work History

Hairdresser

Destiny Hair Braiding
09.2018 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Braid and style guests' hair while educating clients on different service benefits to increase sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed creative techniques to provide clients with latest hairstyles.

Customer Service Representative

Orange (France Telecom)
10.2016 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Created and maintained detailed database to develop promotional sales.

Receptionist

Hotel Lumière Paris
03.2013 - 08.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

Associate Of Business Management - Business Management

EBS Paris
Paris France
05.2012

Skills

  • Customer Needs Assessment
  • Reading Comprehension
  • Customer Experience
  • Complex Problem-Solving
  • Critical Thinking
  • Good Listening Skills
  • Effective Customer Service
  • Calculations and Analysis
  • Client Relationship Management

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary

Timeline

Hairdresser

Destiny Hair Braiding
09.2018 - Current

Customer Service Representative

Orange (France Telecom)
10.2016 - 06.2018

Receptionist

Hotel Lumière Paris
03.2013 - 08.2016

Associate Of Business Management - Business Management

EBS Paris

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Louise Lamotte Ducot