Louise Moscone
Manchester,NH
Summary
Achieved top performer status at Callogix by expertly managing high-stress situations and mentoring new hires, demonstrating exceptional problem-solving and teamwork skills. At PillPack Pharmacy, honed attention to detail and dependable nature, ensuring high-quality customer service and efficient adaptation to fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
CPHT
PillPack Pharmacy
01.2019 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Customer Service Representative
Callogix
10.2013 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Manchester Central High School
Manchester, NH05.2005
Skills
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Active Listening
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
CPHT
PillPack Pharmacy
01.2019 - 07.2024
Customer Service Representative
Callogix
10.2013 - 08.2018
High School Diploma -
Manchester Central High School
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