Louise Ngo Nkou Ilopa
Adelphi,MD
Summary
Proven to excel in high-pressure environments, leveraged adaptability and customer service skills at Fourchette D'Or to enhance dining experiences, achieving a significant reduction in customer complaints. Equipped with commitment to cleanliness and order accuracy ensured seamless operations, showcasing easy ability to multitask and maintain high standards of service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Restaurant Worker
Fourchette D'Or
04.2022 - 05.2024
- Balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
Education
High School Diploma -
Lycee Bilingue D'application
Yaounde03.2021
Skills
- Cleanliness and hygiene
- Customer service
- Multitasking
- Adaptability and Resilience
- Order taking accuracy
Accomplishments
- Achieved great results leading to customer satisfaction by completing tasks with accuracy and efficiency, and going the extra mile.
French- Advanced
Fluent in Speaking, writing and Listening
Languages
English
Professional Working
Employee of the Quarter 2023 La Fourchette D'Or Restaurant
Was awarded employee of the Quarter 2 2023 for outstanding performance, 90% of customer complaint resolution, 0 absence and tardiness at work.
Timeline
Restaurant Worker
Fourchette D'Or
04.2022 - 05.2024
High School Diploma -
Lycee Bilingue D'application
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