Louise Reyes
El Paso,TX
Summary
Results-driven professional specializing in customer service and event coordination. Expertise in digital marketing and media strategy enhances guest experiences through effective communication and collaboration. Recognized for improving satisfaction ratings and implementing engagement initiatives. Strong skills in Microsoft Office and data analysis.
Overview
14
14
years of professional experience
Work History
Ambassador
Hotel Paso Del Norte
El Paso, USA
07.2022 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Provided detailed information regarding hotel amenities and local attractions.
- Resolved guest inquiries and issues promptly, ensuring satisfaction and maintaining high service standards.
- Collaborated with staff to improve guest experiences through effective communication and teamwork.
- Maintained current knowledge of hotel policies and procedures for accuracy.
Assistant Manager
Village Inn/Buttersmiths
10.2012 - 01.2022
- Coordinated training programs to improve employee skills and service quality, resulting in enhanced team performance.
- Managed customer service inquiries and complaints to resolve issues promptly and maintain positive guest relationships.
- Supervised daily operations, including shift scheduling and duty assignments.
- Oversaw inventory management, ensuring adequate stock levels for operations.
Assistant Escrow Officer
Stewart Title
El Paso, USA
01.2019 - 06.2020
- Verified information with agents and home buyers/sellers to support escrow teams.
- Maintained detailed records of escrow communications and activities to ensure accurate transaction processing.
- Collaborated with real estate agents to ensure seamless closing processes.
- Reviewed contracts and orders to prepare for closings, assembling necessary documents.
- Performed accurate data entry tasks to maintain system integrity.
- Responded promptly to client inquiries regarding escrow processes to enhance customer satisfaction.
Media Director
City Council Campaign
El Paso, Texas
01.2022 - 2022
- Planned and executed digital campaigns across platforms, including social media and email marketing.
- Fielded external correspondence with media outlets and public relations professionals.
- Collaborated with internal departments on content creation and PR outreach initiatives.
- Drafted press releases and communication materials.
- Analyzed data to identify trends and insights into campaign effectiveness.
- Maintained advertising calendar to ensure projects met deadlines.
Education
BA - Public Relations and Communications
University of Texas at El Paso
El Paso, TX05-2026
Associate's degree - Journalism
El Paso Community College
El Paso07-2022
Skills
- Customer engagement
- Community outreach
- Event coordination
- Digital marketing
- Data analysis
- Event promotion
- Microsoft Office proficiency
- Content editing
- Schedule coordination
- Team collaboration
- Communication and interpersonal skills
Timeline
Ambassador
Hotel Paso Del Norte
07.2022 - Current
Media Director
City Council Campaign
01.2022 - 2022
Assistant Escrow Officer
Stewart Title
01.2019 - 06.2020
Assistant Manager
Village Inn/Buttersmiths
10.2012 - 01.2022
BA - Public Relations and Communications
University of Texas at El Paso
Associate's degree - Journalism
El Paso Community College