Louise Stevens
Chicago,IL
Summary
Dynamic professional with extensive experience in customer service and logistics, notably at UPS. Proven ability to enhance client relations and streamline operations. Skilled in insurance claims support and conflict resolution, consistently achieving high accuracy in data processing while fostering a collaborative team environment. Committed to delivering exceptional service and maintaining operational excellence.
Overview
2027
2027
years of professional experience
Work History
Cashier
The Wrap Bar
Chicago, IL
2020 - Current
- Handled cash transactions accurately and efficiently during busy shifts.
- Assisted customers with product selection and inquiries to enhance service experience.
- Maintained cleanliness and organization of work area to comply with health standards.
- Processed customer orders swiftly using point-of-sale system for seamless transactions.
- Trained new staff on register operation and customer service protocols to ensure consistency.
- Greeted customers entering store and responded promptly to customer needs.
Driver
Destiny Health Care
Chicago, IL
2024 - 2024
- Transported children safely to and from scheduled family visitation appointments.
- Maintained punctuality and safety while traveling between multiple cities.
- Ensured children were transported in a safe and supportive environment.
Driver
Uber
Chicago, IL
2022 - 2023
- Navigated routes efficiently to enhance passenger satisfaction and minimize travel time.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Adapted quickly to changing traffic conditions, ensuring timely arrivals for passengers.
- Communicated effectively with passengers to provide exceptional customer service during rides.
- Utilized GPS technology to optimize route planning and enhance navigation accuracy.
Package Handler
UPS
Chicago, IL
2021 - 2021
- Operated sorting equipment to ensure accurate package processing and distribution.
- Assisted in loading and unloading packages from delivery vehicles efficiently.
- Maintained cleanliness and organization of work area to enhance safety and productivity.
- Collaborated with team members to meet daily package handling goals consistently.
- Monitored package flow through conveyor systems, identifying and resolving issues promptly.
Insurance Claims Specialist
Alorica
North, SC
2017 - 2018
- Analyzed insurance claims to ensure compliance with company policies and regulations.
- Processed and documented claims efficiently, maintaining accuracy in data entry.
- Communicated effectively with clients to gather necessary information for claim assessments.
- Collaborated with team members to resolve complex claims issues and improve workflow.
- Conducted thorough investigations on claims to identify discrepancies and mitigate fraud risks.
Education
High School Diploma -
West High School
Sioux City, IA05.2011
Skills
- Account Management
- Insurance Claims Support
- Billing Assistance
- Customer Service
- Healthcare Support
- Conflict Resolution
- Time Management
- Problem Solving
- Communication & Client Relations
- Package Handling & Logistics
Languages
English
Full Professional
Timeline
Cashier
The Wrap Bar
2020 - Current
Driver
Destiny Health Care
2024 - 2024
Driver
Uber
2022 - 2023
Package Handler
UPS
2021 - 2021
Insurance Claims Specialist
Alorica
2017 - 2018
High School Diploma -
West High School