Louise Stevenson
Boise,ID
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excelled at Michigan Neurology Institute by leveraging strong problem-solving and customer service skills. Achieved notable efficiency in front desk management and improved shopping experiences at Cracker Barrel, demonstrating a blend of teamwork and retail sales expertise without relying on numerical achievements.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Cracker Barrel
Boise, ID
01.2025 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Delivery Driver
Door Dash
Boise, ID
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Suburban Ford of Troy
Troy, MI
07.2022 - 01.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
Receptionist
Michigan Neurology Institute of Michigan
Roseville, MI
11.2016 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
L’Anse Creuse High School
Macomb, MI06.1996
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Retail sales
- Customer engagement
- Retail store operations
- Loss prevention
- Friendly and outgoing
- Sales goal achievement
Timeline
Retail Sales Associate
Cracker Barrel
01.2025 - Current
Delivery Driver
Door Dash
04.2024 - Current
Delivery Driver
Suburban Ford of Troy
07.2022 - 01.2024
Receptionist
Michigan Neurology Institute of Michigan
11.2016 - 08.2023
High School Diploma -
L’Anse Creuse High School