Louise Trump
Centerville,UT
Summary
- Innovative & Critical Thinker. Creative problem solver Inquisitiveness and restless desire to find solutions and opportunities to improve and solve issues.
- History of building deep relationships with clients and becoming a trusted advisor for them. As a result, I can design and execute success plans to ensure that my customer’s goals are met, and real business value is realized.
- Strong focus on operational excellence by combining strategic oversight with day-to-day creative problem-solving.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Client Success Manager
Degreed
Remote
03.2017 - 06.2020
- Partnered with my clients to learn their needs and use cases for success with Degreed to achieve their identified business objectives.
- Maintained High touch cadence of regularly scheduled check-ins which resulted in high NPS client satisfaction reviews and account health.
- Successfully helped my clients with their necessary integrations to achieve their desired outcome.
- Act as a liaison with internal teams including Sales, Product Management and Technical Solutions.
- Implemented effective multi-tiered marketing plans to boost customers' investment returns.
- Established relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.
Account Manager III
England Logistics
Salt Lake City, UT
02.2016 - 03.2017
- Partner with clients to identify their transportation needs and recommend solutions to achieve client's goals.
- Proactively identified risks and resolutions to problems in a time-effective manner.
- Own and Managed accounts, developed new and expanded opportunities and maintained relationships with customers.
Education
BBA - Business Administration
ESPM Brazil
06.2009
Skills
- Relationship Building
- Project Management
- Management Consulting
- Outcomes & Risk Management
- Customer Lifecycle Management
- Change Agent
- Strategy
- Customer retention
- Client education
Accomplishments
- AWARD Client Advocacy Award Q1'19.
Certification
- Consulting - Level 6 Advanced Degreed- License 9Q7M 5KG8 M3P2
- Certified Customer Success Manager (CCSM) SuccessHacker- License 12005862.
Timeline
Client Success Manager
Degreed
03.2017 - 06.2020
Account Manager III
England Logistics
02.2016 - 03.2017
BBA - Business Administration
ESPM Brazil