Louise S. Hamilton

• Maintain detailed records of Major Dealer accounts preferences and requirements to provide consistent and personalized service.
• Improved overall client satisfaction by anticipating needs proactively and offer solutions for the client preferences.
• Act as a personal liaison between clients and auctions to ensure smooth communication and seamless transactions.
• Collaborated closely with other support team members to deliver consistency across departments.
• Ensured confidentiality of sensitive information while maintaining strict adherence to privacy policies set forth by the company and clients
• Provided exceptional customer service by promptly addressing inquiries and resolving issues in a professional timely manner via phone, email etc
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Collaborated with cross-functional teams to address dealer needs, ensuring seamless communication and service delivery.
• Enhanced dealer satisfaction with thorough follow-ups on outstanding issues, promoting long-term partnerships.
• Assisted in resolving disputes or conflicts between company representatives and dealership promptly.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
• Ensured proper documentation was completed accurately for all transportation operations, safety driver logs, evaluations, vehicle inspection reports, and accident/incident reports.
• Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
• Verified that drivers completed required safety training and attended quarterly driver safety meetings.
• Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.

Secured long-term sustainability of the business through prudent management practices such as cash flow optimization, cost control, and strategic investments.

• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Pioneered customer feedback system, utilizing insights to refine products and services continually.
• Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
• Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, customer relations, marketing.
• Managed a fleet of trucks and equipment.