Louis R Lara
San Antonio
Summary
Experienced professional with over 30 years in a fast-paced call center environment, excelling in providing top-notch customer service. Strong communication and time management skills enable precise and efficient task handling, ensuring customer satisfaction consistently.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
UHG
10.2024 - 04.2025
- Responded to inbound calls from members and doctor's offices.
- Sourced resources enabling member access to services beyond insurance coverage.
- Navigate on multiple screens and access any systems necessary to service the member.
Fraud Prevention Specialist
Wells Fargo
01.2024 - 08.2024
- Handled inbound calls from Wells Fargo cardholders about potential credit or debit card compromises.
- Conducted outbound calls to cardholders to address fraud-related issues during assignments.
- Issued new cards after confirming fraudulent activity.
Sales Agent
Spectrum
04.2023 - 01.2024
- Executed strategies to capture sales opportunities by handling inbound calls efficiently.
CSR
United Health Care
11.2017 - 04.2023
- Ensured superior support to customers and colleagues.
- Developed innovative solutions for customers.
- Executed seamless customer service while satisfying demands.
- Utilized multiple screens concurrently during customer service interactions.
- Analyzed claims and communicated final results effectively.
Fraud Analyst II
Citi
08.2016 - 11.2017
- Represent Citi Brand by delivering exceptional customer service.
- Established a trustworthy connection with the client and took steps to mitigate fraud.
Education
High School -
John F Kennedy High School
San Antonio, TX05.1988
Skills
- Judgement and Decision Making
- Active Listening
- Time Management
- Computer Operation
- Communication Skills
- Microsoft Outlook
- Data Entry
- Microsoft Word
- Computer Skills
- Phone Etiquette
- Word Processing
- Military Experience
- Customer service
Timeline
Customer Service Advocate
UHG
10.2024 - 04.2025
Fraud Prevention Specialist
Wells Fargo
01.2024 - 08.2024
Sales Agent
Spectrum
04.2023 - 01.2024
CSR
United Health Care
11.2017 - 04.2023
Fraud Analyst II
Citi
08.2016 - 11.2017
High School -
John F Kennedy High School
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